GSOC Lead Operator (Night Shift Lead)

Smith & Associates•Houston, TX

2d•Onsite

About The Position

Smith is the leading independent electronic components distributor in the world. Since our founding in 1984, Smith’s Intelligent Distribution model and commitment to quality has allowed us to deliver comprehensive solutions to electronic component supply chains. We work across a variety of industries including automotive, supercomputing, gaming, medical devices, oil and gas, and more. Additionally, we provide tailored supply chain solutions such as counterfeit testing, vendor inventory management, and sustainable hardware disposition. We're excited to meet you and share what we love about Smith! Smith is hiring a GSOC Lead Operator to provide frontline leadership within our 24x7x365 Global Security Operations Center. This role serves as the shift leader, responsible for overseeing GSOC operators, ensuring high-quality incident response, and maintaining operational continuity across global security functions. The ideal candidate is an experienced GSOC professional who can lead by example, make critical decisions in real time, and support the development of a high-performing team. PLEASE ONLY APPLY IF YOU ARE INTERESTED IN THE NIGHT SHIFT. Shift will be either Sun-Wed or Wed-Sat 9pm - 7am

Requirements

4–7 years of experience in a GSOC, SOC, or security operations environment
Prior experience in a lead or supervisory role (formal or informal)
Strong understanding of incident management and escalation protocols
Proven ability to lead during high-pressure situations
Experience in 24/7 operational environments (shift work required)
Strong communication skills and ability to brief leadership during incidents
High attention to detail with strong documentation and reporting skills

Nice To Haves

Experience with Verkada VMS, Everbridge, or similar platforms
Experience supporting integrated security operations (physical + cyber)
Background in corporate security, law enforcement, military, or emergency response
Experience mentoring or training junior operators

Responsibilities

Serve as shift lead for GSOC operations, overseeing operators and daily activities
Monitor and support physical security systems (CCTV, access control, alarms) across global locations
Review, prioritize, and direct incident triage and escalation
Act as the primary decision-maker during shifts for critical incidents and escalations
Coordinate cyber incident intake and escalation with IT/security partners
Ensure timely and accurate incident reporting, SITREPs, and executive notifications
Monitor global events and oversee travel risk support for employees
Support and supervise badging and access control operations
Provide guidance, coaching, and on-the-job training to GSOC Operators
Ensure adherence to SOPs while identifying process improvement opportunities
Assist with crisis response activation and cross-functional coordination