GSOC Intelligence Manager (Program Manager)

Crisis24•Rolling Meadows, IL

5d•$90,999 - $99,999•Onsite

About The Position

Crisis24 is seeking a GSOC Intelligence Manager (Program Manager) with strong global intelligence and travel risk experience to lead a team of analysts supporting a dedicated 24/7 Global Security Operations Center. This role serves as a key liaison between Crisis24 and the client, overseeing daily GSOC operations, intelligence delivery, incident response, team development, and program performance.

Requirements

Bachelor’s degree required
7+ years of experience in intelligence analysis, threat assessment, incident response, or related security operations
Previous 24/7 GSOC experience strongly preferred
Experience leading or mentoring analysts
Strong intelligence research, analytical, writing, and briefing skills
Experience managing client relationships and presenting to senior stakeholders
Strong problem-solving, organization, and communication skills
Ability to work independently in a fast-paced environment
Proficiency with Microsoft Office

Nice To Haves

Master’s preferred
Foreign language and international travel experience preferred
Google Earth/Maps experience a plus

Responsibilities

Lead and mentor a team of GSOC analysts
Oversee 24/7 intelligence operations, incident response, and crisis management
Set priorities and ensure timely delivery of intelligence products and client requirements
Develop and maintain SOPs, protocols, and operational processes
Provide intelligence briefings and reporting to client security and business leaders
Serve as a trusted client liaison and anticipate evolving security needs
Monitor program metrics, quality, and performance
Support hiring, training, scheduling, performance management, and team development
Backfill analyst shifts as needed
Collaborate with Crisis24’s global intelligence and security teams
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.