GSO System Administration Senior Analyst, AVP

Citi • Tampa, FL

6d • $87,280 - $130,920 • Onsite

About The Position

The GSO System Administration Senior Analyst role supports the Global Solutions Organization (GSO) division of Real Estate Services (RES) by supporting the performance, maintenance, and ongoing improvement of business systems managed by GBE. The successful candidate will resolve RES systems performance and end user support issues, ensure technical requests and system solutions are documented and executed according to the appropriate life cycle, service level agreement, system security, and business policies, processes, and procedures. They will design and manage the implementation of ongoing process and technical enhancements based on analysis of GSO performance and feedback metrics, industry trends & best practices, and RES strategic initiatives. The role also supports, designs, or produces weekly metrics on all support requests in order to identify trends, better coordinate team resources, and inform GSO management on volumes and results over time.

Requirements

• 5-8 years experience in an Application Support role
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

Responsibilities

• Resolve RES systems performance and end user support issues.
• Ensure technical requests and system solutions are documented and executed according to the appropriate life cycle, service level agreement, system security, and business policies, processes, and procedures.
• Design and manage the implementation of ongoing process and technical enhancements based on analysis of GSO performance and feedback metrics, industry trends & best practices, and RES strategic initiatives.
• Support, design, or produce weekly metrics on all support requests in order to identify trends, better coordinate team resources, and inform GSO management on volumes and results over time.
• Partner with end users, ET (Enterprise Technology), and GSO Relationship Managers (RMs) to clarify, troubleshoot, and resolve GSO systems issues.
• Execute and track System Administration Requests (SARs), enhancement system changes, configurations, and front end changes approved by system admin in IST, UAT, and PROD environments.
• Provide off-hours testing and checkout for upgrades to system servers and databases as needed.
• Works with external vendor, FT, GSO RMs & GSO testing analysts to resolve system issues, test system fixes, changes, and enhancements, and coordinate upgrades.
• Configuration of internal (Citi) and external (vendor) enhancement requests for RES Systems.
• Support weekly metrics on all support requests in order to mitigate risks and enable better management of team resources.
• Monitor and report issue resolution metrics.

Benefits

• medical
• dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree