GSelector & Selector Support Specialist

iHeartMedia • Virtual, NY

25d • $31 - $38 • Remote

About The Position

The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month. We are looking for people with experience as a Program Director or Music Director in a Radio or TV Programming environment. You will be an expert in GSelector, Selector, and other music scheduling programs. You have a passion for creating expertly curated music logs across all formats. Knowledge of Zetta or NexGen is a plus. You're empathetic to users and can easily put yourself in their shoes. You are technically adept and able to quickly learn new products, tools, and technologies. You have strong prioritization skills. You understand the pressures of working in live radio and television and know what to do when the off-air call comes in. You are motivated, goal-oriented, flexible, and able to work both independently and collaboratively while meeting deadlines. You have an inquisitive mindset and strong attention to detail. Ideally, you possess well-developed troubleshooting and investigative skills. You can simplify and deconstruct customer-reported issues into their component parts and evaluate them systematically. Professional fluency in Spanish is required. The ability to communicate effectively in both Spanish and English is essential. This role may require evening coverage (Eastern Time), as well as limited weekend and holiday support based on business needs.

Requirements

• Demonstrated commitment to delivering exceptional customer service and fostering a collaborative, team-oriented environment.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, Word, and remote collaboration tools.
• Working knowledge of network infrastructure concepts, including LAN/WAN connectivity, TCP/IP, DNS, VPNs, and firewall fundamentals.
• Strong understanding of Microsoft Windows operating systems, SQL Server, and related troubleshooting techniques.
• Experience supporting, administering, or troubleshooting software applications in client/server, cloud, or hybrid environments.
• Radio and/or television broadcast industry experience, with an understanding of live operational workflows and time-sensitive environments.
• Strong analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement effective solutions.
• Excellent interpersonal skills with the ability to collaborate across technical and non-technical teams.
• Professional verbal and written communication skills, including the ability to explain complex technical concepts to diverse audiences.
• Ability to effectively manage multiple priorities, adapt to changing business needs, and maintain attention to detail in a fast-paced environment.
• Bilingual Spanish and English communication skills required.

Nice To Haves

• Knowledge of Zetta or NexGen is a plus.
• Experience using ticketing, customer support, or incident management systems is a plus.
• Ability to travel occasionally (less than 10%) for customer training, onsite support, industry events, or team meetings, as business needs require.

Responsibilities

• Document customer interactions and resolve technical issues by researching solutions, identifying root causes, and guiding customers through corrective actions.
• Collaborate with colleagues across Support, Development, Product, and Infrastructure teams to troubleshoot software, hardware, network, and system issues.
• Create detailed technical documentation and defect reports that enable developers to deliver fixes and product enhancements.
• Partner with customers to optimize software performance by diagnosing challenges, recommending best practices, and implementing effective solutions.
• Work alongside a team of more than 100 professionals to provide timely, accurate support across a wide range of topics, from music scheduling and broadcast automation to SQL Server administration, GPIO integration, and advanced scheduling workflows.
• Host customer onboarding training sessions and workshops for users of varying technical skill levels, promoting product features, adoption, and operational success.
• Continuously expand technical expertise and industry knowledge through professional development, training opportunities, and hands-on experience with emerging technologies and broadcasting solutions.

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed