GSA Security Supervisor - 39514

Harvard•Manhattan, NY

12d•Onsite

About The Position

Harvard Protection Services is seeking a GSA Security Supervisor to join their team. This role is responsible for providing professional customer-focused security and life safety services, leading and mentoring security personnel, and ensuring quality services are delivered according to customer expectations and contract requirements. The position involves operational functions such as scheduling, overtime management, reviewing logs and incident reports, and staff training and development. The supervisor will maintain a professional demeanor, monitor the environment for suspicious activity, enforce facility policies, and initiate preliminary investigations and report writing.

Requirements

Must possess a valid GSA credential or be eligible to obtain one
State or municipality mandated security officer licenses
Minimum High School Diploma, GED or the equivalent
Verifiable and successful supervisory and advanced education and/or certifications preferred
Previous contract security, law enforcement, military, customer service experience is helpful
Must have reliable means of communication and transportation
Must have a security guard license or be able to obtain one within an acceptable period
Strong interpersonal communication skills
Write routine correspondence, to include log entries, incident and reporting
Ability to work in a fast paced, customer service environment
Good time management skills and the ability to prioritize and problem solve
Ability to work independently and in a team environment
Excellent computer skills including Microsoft Office

Responsibilities

Ensure quality services are provided to meet customer expectations and contract requirements by regularly inspecting, training, coaching, mentoring and leading security personnel assigned to the facility/building
Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision.
Maintain a professional demeanor, leading staff and aiding customers, employees, and guests
Maintain a visible presence in the facility / building assigned
Monitor the environment, with the ability to detect suspicious and unsafe activity
Answer all phones in a professional manner
Know the facility / building policies and procedures, lead and enforce them within positions limits
Follow and coordinate established emergency response, action planning and procedures
Initiate preliminary investigations into incidents and write reports to ensure accuracy of necessary documentation
Prepare reports on accidents, incidents, and suspicious activities, as required