GS Admin Specialist

American Airlines Center • Dallas, TX

6d • Onsite

About The Position

Performs administrative functions to the department and Guest Services Management Team to ensure operational success.

Requirements

• High School Diploma or equivalence (GED) required
• A minimum of 2 years customer service experience in a professional environment and/or training or equivalent combination of education and experience
• Must have excellent computer, phone, and communication skills
• Possess an advanced knowledge of Microsoft Office applications
• Ability to prioritize work, multi-task and take directions from more than one person at a time
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• The qualified individual personifies our core values of INTEGRITY, TEAMWORK, PASSION , and EXCELLENCE at all times.

Nice To Haves

• Bilingual English/Spanish is preferred

Responsibilities

• Monitors and responds to all Feedback via the website or app during non-event hours
• Answers multiple phone lines and email accounts, provides correct information or directs inquiries to the appropriate department; follows up when necessary
• Stays up to date with event information and FAQs from other departments
• Assists with team member appreciation, rewards, and recognition and distributes corresponding communication to departments building-wide
• Executes creative projects, designs, and materials for team member and guest experience initiatives
• Performs clerical duties such as copying and filing
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED