Growth Support Specialist

PFSbrands • Holts Summit, MO

5d • Hybrid

About The Position

The Growth Support Specialist supports business growth through new customer acquisition and strengthening relationships with current retailers. This role plays a key part in securing product placements, executing promotional campaigns, and ensuring high retailer engagement. Growth Support Specialists collaborate with multiple departments to drive brand visibility, reinforce customer loyalty, and contribute to overall revenue growth.

Requirements

• High School diploma required
• Experience in sales support, customer service, or retail account management
• Strong communication skills, with a customer-focused approach and the ability to build rapport
• Detail-oriented and organized, with the ability to manage multiple priorities

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Support sales and product placement efforts by driving new business opportunities and securing additional product placements within existing retailers.
• Build retailer relationships by engaging directly with retailers and offering support for in-store promotions, product knowledge, and sales-driving activities.
• Coordinate with Marketing to work closely with Strategy and Execution in implementing in-store campaigns, national promotions, and seasonal offerings that enhance brand visibility.
• Monitor performance metrics by tracking key metrics such as sales growth, product pull-through, and retailer satisfaction, and report findings to the Director, Growth Support.
• Promote customer loyalty through consistent communication with retailers to reinforce loyalty, share promotional ideas, and support ongoing product success.
• Nurture qualified customer leads for the sales team.
• Work with other departments as needed to increase lead generation and lead nurture.
• Identify new lead prospects through internet research and social media.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED