Growth Support Representative

Direct Communications • Unity, ME

1d • $16 - $18 • Onsite

About The Position

Join a Legacy of Connection and Excellence. At Direct Communications, we don’t just provide internet; we build the infrastructure of community and opportunity in rural Maine. We are looking for a collaborative, "people-first" professional who thrives on helping others succeed. If you are someone who stays hungry for growth, maintains a humble "team-first" attitude, and possesses the emotional intelligence to build lasting relationships, you belong here.

Requirements

• 1–3 years in customer service, sales support, or administration
• Comfortable with CRM systems (Salesforce/HubSpot)
• Comfortable with basic broadband troubleshooting
• Self-Motivated & Accountable: You take ownership of your work, admit mistakes, and are always looking for ways to contribute to the team’s success.
• Emotionally Intelligent: You read situations well, communicate with tact, and can handle objections with grace.
• Located in or near Unity, Maine
• Valid driver’s license
• Reliable vehicle

Nice To Haves

• Broadband/Telecom experience is a plus!

Responsibilities

• Handle inbound calls, emails, and chats with empathy, helping customers navigate their broadband journey.
• Assist customers with technological conversions and administrative assistance.
• Educate customers on high-end solutions like managed routers and mobile services to enhance their digital life.
• Coordinate installations and maintain meticulous CRM records to ensure a seamless "Broadband-in-a-Box" experience.
• Step out into the community at outreach events to share our mission and acquire new fans of our service.
• Produce KPI reports that help us make strategic decisions to improve the customer experience.

Benefits

• 401(k) match of up to 6%
• Tuition reimbursement program that covers both professional and personal development
• Generous PTO (starting at 14 days)
• 10 paid holidays
• Unlimited upsell commissions
• Financial wellness support
• On-the-job training
• Free internet if you live within our service footprint!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed