Growth Strategy & Analytics Manager

Kin Insurance•St. Petersburg, FL

2d•Remote

About The Position

We’re looking for an Operations Analytics Manager to strengthen the analytical foundation behind our Sales and Customer Service organizations as we scale. As operational complexity grows, we need sharper insights, tighter forecasting, and stronger financial rigor to ensure we grow efficiently. This role sits within the Growth team and partners closely with Sales, Customer Service, RevOps, Finance, and Data. You’ll operate at the intersection of strategy and execution — turning complex operational data into clear reporting, models, and recommendations that improve performance, inform staffing decisions, and optimize customer outcomes.

Requirements

Experience owning operational reporting and financial models for Sales or Customer Service organizations
Strong proficiency in SQL, Looker, and Excel or Google Sheets for complex analysis and Modeling
Experience managing commission calculations or incentive compensation processes
Deep understanding of operational and financial metrics such as conversion rates, CAC, productivity, and headcount forecasting
Demonstrated experience managing and developing direct reports
Ability to independently own complex analytical processes and explain the “why” behind metric movement
Experience partnering cross-functionally with Operations, Finance, and Data teams to influence business decisions

Responsibilities

Own monthly reporting end-to-end: validate data, prepare insight-driven memos, explain key trends and variances, and facilitate cross-functional discussions across Operations, Growth, and Finance
Manage commission payouts and the commission platform, resolve issues proactively, and partner with Sales leadership on payout strategy and target-setting
Build, maintain, and evolve Sales, Customer Service, and Underwriting headcount models, updating assumptions and improving forecasting accuracy to guide staffing decisions
Analyze performance metrics including conversion rates, call volume, talk time, and sales behaviors to identify workflow optimization opportunities
Own monthly Customer Acquisition Cost (CAC) reporting, reconcile data with Finance and Accounting, and clearly articulate drivers of variance to plan and month-over-month movement
Lead proactive and ad-hoc analytical deep dives, transforming multiple datasets into clear insights and actionable recommendations
Hire, onboard, and develop a junior analyst, establishing strong processes, accountability, and a scalable foundation for the function

Benefits

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval