Growth Strategist, Strategic (Customer Success)

Clay Labs•New York, NY

1d•$190,000 - $210,000

About The Position

We're growing our Growth Strategy (Customer Success) team at Clay: the group responsible for helping customers unlock the full potential of the platform. Our mission is simple: we want every team to use Clay as their growth engine. You'll act as a trusted advisor to Clay's largest and most complex enterprise customers. You'll drive real business outcomes for the accounts you own, build relationships at the executive level, and help customers turn their biggest GTM goals into reality. You'll shape how some of the most influential companies in the world use Clay to scale, and you'll own the strategy behind revenue growth, retention, and executive relationships across your portfolio of top accounts.

Requirements

6+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
Experience navigating and influencing at the executive/C-level, with customers and internally.
Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.
A systems-thinking mindset: you notice bottlenecks, build scalable processes, and push for continuous improvement.
Technical aptitude and curiosity. You're comfortable digging into product capabilities and connecting them to business outcomes.

Nice To Haves

Familiarity with the GTM space (not required, but a strong plus).

Responsibilities

Own a portfolio of Clay's largest and most strategic accounts, building deep relationships and firsthand knowledge of the customer base.
Bring curiosity and customer obsession to every account, setting the bar for what great looks like at the enterprise tier.
Drive expansion pipeline across your accounts. Find new growth pathways through multithreading, new use case discovery, and deepening the value of existing use cases.
Build multi-year account strategies, navigate complex org structures, and drive expansion within your most valuable accounts.
Develop deep product fluency, helping customers connect their GTM ideas to what's actually possible, and surfacing patterns in product pain points to the right teams.
Partner with Sales, Product, Engineering, and Marketing to represent the voice of your largest customers and influence roadmap and GTM strategy directly.
Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across your portfolio.
Contribute to and help evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.