Growth Marketing and Success Manager
About The Position
Are you customer-centric, tech-savvy, and energized by high-volume client engagement? Do you thrive in a fast-paced environment where you can provide quick, impactful solutions while identifying growth opportunities? We are looking for a Customer Success Manager to support a large portfolio of passionate small business tour and activity operators. In this role, you will engage with customers primarily through reactive support and strategic touchpoints, ensuring they maximize value from our platform while positioning growth opportunities based on their needs. You’ll also play a key role in developing and managing scalable marketing campaigns that drive customer engagement, retention, and expansion. This is a hybrid role that blends customer success, marketing strategy, and data-driven outreach to deliver meaningful impact at scale.
Requirements
- 1-3+ years of experience in account management, marketing, sales, support, technical, project management or equivalent role
- Experience creating or supporting customer outreach or lifecycle marketing campaigns
- Engaging oral and written communication skills with the ability to conduct strategic business discussions
- Organization with exceptional follow-through
- Interest or experience in working with the tourism, travel or SaaS industries
Nice To Haves
- Experience using tools such as Checkfront, Rezdy, Google Apps, Zendesk, JIRA, HubSpot
- Familiarity with CMS integrations, HTML, CSS, and Public APIs
- Experience with email marketing, CRM automation, or customer lifecycle campaigns
- Experience in customer success, sales or business development role
Responsibilities
- Manage a large portfolio of small business clients, providing scalable support and value through efficient, high-touch interactions
- Design, execute, and manage marketing campaigns (email, in-app, or social) to drive engagement, adoption, and retention
- Utilize mass-marketing outreach techniques to engage with clients at scale, including personalized messaging and lifecycle campaigns
- Respond to customer inquiries and support escalations in a timely, solution-oriented manner
- Leverage reactive interactions to identify opportunities for upsell, expansion, and feature adoption
- Help customers optimize their online sales performance by recommending best practices and product configurations
- Identify at-risk accounts based on data insights and proactively provide solutions to mitigate churn
- Become a product expert to guide customers on feature usage, integrations, and industry trends
- Partner with Technical Support, Sales, and Onboarding teams to ensure a seamless customer journey
- Gather and relay customer feedback to internal teams to enhance the overall customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
