Growth Consultant - Virtual-12

ChenMed

2d•Remote

About The Position

The Growth Consultant (Virtual) is a healthcare sales adviser responsible for guiding Medicare-eligible seniors through their enrollment journey with ChenMed. Working within targeted campaigns, the Growth Consultant (Virtual) manages inbound and outbound member acquisition efforts, member retention initiatives, and disenrollment recovery activities, using relationship-building skills, accurate data management, and consultative dialogue to achieve growth objectives. The Growth Consultant (Virtual) takes ownership of campaign performance across the full member lifecycle, using product knowledge and clear communication to build trust with prospective and existing members while maintaining accountability for enrollment and retention results.

Requirements

Excellent verbal communication skills with a clear, confident phone presence and ability to build rapport with senior customers through virtual channels
Detail-oriented organizational skills with the ability to manage multiple priorities, high call volumes, and various campaigns in a fast-paced work environment
Demonstrated knowledge of negotiation, probing techniques, closing skills, and objection handling specifically for phone-based sales interactions
Strong interpersonal and problem-solving skills with the patience and ability to engage seniors in meaningful conversation while maintaining empathy and understanding of their healthcare needs
Proficiency in MS Office Suite (PowerPoint, Excel, Word, and Outlook), Salesforce CRM, and other database, email, and reporting software
Proficient keyboarding skills with ability to accurately type and take notes while engaged in phone conversations
Comfortable working in a dynamic, goal-oriented environment with ability to handle rejection and maintain motivation
Familiarity with Medicare Advantage basics, and senior-focused service delivery
Knowledge of HIPAA compliance and healthcare privacy regulations
Ability to work autonomously in a remote environment
Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings
Spoken and written fluency in English; bilingual a plus
High School Diploma or GED required
Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results
Relevant experience establishing and maintaining customer relationships through various channels and interactions
Proven track record in sales or customer service with measurable results (conversion rates, retention rates, customer satisfaction scores)

Nice To Haves

working with seniors a plus
Experience working with business partners, agents, brokers, or referral sources preferred
Experience working with seniors, healthcare, or Medicare-eligible populations preferred
Experience managing multiple campaigns, lead sources, or customer segments simultaneously preferred

Responsibilities

Engages prospective and current members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments.
Owns and executes assigned acquisition, retention, and recovery campaigns, collaborating within pods to meet performance goals and optimize conversion outcomes across the member lifecycle.
Maintains accurate and comprehensive documentation of all member interactions, campaign outcomes, and follow-up requirements in Salesforce and any other relevant systems used by the COE.
Actively participates in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience.
Delivers consistent, professional interactions by following established campaign workflows, effectively handling objections, and clearly articulating ChenMed's value proposition.
Supports campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions.
Meets or exceeds defined performance metrics including contact rates, conversion rates, retention rates, and quality assurance standards.
Performs other related duties as assigned.