Growth and Development Specialist

Cornerstone Capital Bank•Houston, TX

About The Position

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. The Growth and Development Specialist supports the design, coordination, and delivery of onboarding and professional development initiatives across the Retail Division. This role partners closely with the Sr. Director of Talent and Onboarding to drive department efficiencies, strengthen skill development for sales and operations teams, and support improved performance outcomes. The ideal candidate brings foundational mortgage industry knowledge, a working understanding of adult learning principles, and strong technical proficiency. This individual is highly comfortable working across Microsoft and enterprise platforms and can confidently translate systems and processes into practical, real-world learning experiences.

Requirements

Foundational knowledge of the mortgage industry, loan lifecycle, and retail lending environment
Understanding of basic adult learning principles (engagement, reinforcement, practical application)
Above-average technical aptitude with productivity and learning tools; ability to quickly adapt to new systems
Experience translating systems or workflows into clear training materials and documentation
Strong communication and organizational skills
Highly detail-oriented with the ability to manage multiple initiatives in a fast-paced environment
3–6 years of experience in mortgage, training, onboarding, enablement, or systems support roles
Minimum 2 years of experience within the mortgage or retail lending environment preferred
Bachelor’s degree in Business, Communications, or related field preferred; equivalent practical experience will be considered

Nice To Haves

Monday.com certification or advanced hands-on experience
Experience supporting onboarding, enablement, or professional development within mortgage or financial services
Familiarity with LMS platforms or webinar delivery
Experience supporting sales or retail mortgage teams

Responsibilities

Support the development and delivery of onboarding and ongoing training programs
Create engaging learning materials, job aids, guides, and digital resources
Apply adult learning principles to ensure training is practical, learner-focused, and immediately applicable
Translate technical workflows into clear, user-friendly documentation and training content
Maintain and organize training assets within SharePoint and other internal platforms
Utilize Monday.com to manage workflows, track projects, and create automations to create team efficiencies
Leverage Salesforce data to support recruiting, onboarding, reporting, and development initiatives
Monitor training participation, feedback, and performance metrics to identify opportunities for improvement
Provide ongoing support to team members navigating systems, tools, and operational processes