Growth Account Manager

Common Room

About The Position

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more. You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all. So hello! Please, knock on our door. We'd love to meet you. As Common Room grows, we’re evolving how we support and expand our customer base. The Growth Account Manager role exists to own post-sales revenue outcomes for a portfolio of customers—ensuring strong renewals while proactively identifying and driving expansion opportunities. This role is ideal for someone early-to-mid in their GTM career who is energized by customer ownership, commercial responsibility, and helping teams adopt a more modern, signal-driven GTM approach. Success here requires grit, curiosity, and the ability to balance relationship management with revenue ownership.

Requirements

Have 1–4+ years of experience in Account Management, Customer Success, Sales, or a similar GTM role in B2B SaaS.
Are excited by owning accounts end-to-end, not just supporting them.
Bring a commercial mindset to post-sales work and are comfortable talking about value, growth, and pricing.
Are technically curious and comfortable discussing GTM tooling, data flows, and integrations at a conceptual level.
Can juggle a larger book of accounts while staying organized and proactive.
Bring grit and resilience—you don’t wait for opportunities to land in your lap.
Enjoy learning, being coached, and growing into more complex deal ownership over time.
Are willing to travel occasionally for customer meetings, events, or team offsites when it drives stronger relationships.

Responsibilities

Own a portfolio of Growth customers with responsibility for renewals and expansion.
Manage the full post-sales commercial lifecycle, from onboarding handoff through renewal.
Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs.
Partner closely with Customer Success, Solutions, and Sales to ensure customers realize value and are positioned for growth.
Lead renewal and expansion conversations, including discovery, value articulation, and commercial negotiation.
Help customers evolve their GTM approach by introducing new use cases, workflows, and capabilities as they mature.
Maintain accurate account plans, forecasts, and notes within CRM and GTM tooling.
Surface customer feedback and expansion signals to Product and GTM leadership.

Benefits

Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle