Group Underwriting Senior Technical Writer
About The Position
Take the next step in your career path and join a team that facilitates the efficient operation of our Group Underwriting organization. As the Group Underwriting Senior Technical Writer in Group Benefits Underwriting, you will collaborate with colleagues in Underwriting, Underwriting Operations, and other functional areas to ensure that our colleagues have all the information needed to perform. This requires being systematic in analyzing, developing, validating, and publishing information about processes, policies, and our systems. This role also requires an ongoing evaluation of the information management and communication approach and continuous improvement of our processes, based on input from our colleagues and industry best practices. You are: A team member who can manage multiple priorities, and who is passionate about logically organized and comprehensive information for our Group Underwriting colleagues. Work together with teammates, content contributors, SMEs, leaders, and other interested parties on projects and to consistently improve our information management approach. Skilled in documentation tools like Microsoft Word, SharePoint, and other web based knowledge management or online help systems; familiarity with policy administration systems is a plus. Ability to interpret and document sophisticated underwriting processes, risk assessment criteria, and decision-making frameworks. Comfortable working with underwriting teams, product managers, legal, and IT to gather source material and validate content. Familiarity with regulatory standards and documentation practices in insurance.
Requirements
- Proficiency in writing and editing technical content related to complex business processes, preferably in regulated industries such as insurance or healthcare.
- A 4-year college degree in English, Communications, Technical Writing, or a related field, or equivalent work experience.
- Experience completing tasks in a disciplined manner and meeting deadlines.
Nice To Haves
- Knowledge of Group insurance products and services (a plus).
- Project management experience (a plus).
- Familiarity with process improvement and process design (Lean Six Sigma).
- Optional: Ability to develop training materials using instructional design principles.
Responsibilities
- Independently lead the development of reference information for complex projects to support the effectiveness and efficiency of our Group Underwriting organization. This information is commonly related to new products, policies, systems, tools, and processes.
- Create Underwriting-specific content for our Information Management System (IMS).
- Occasionally lead the weekly publication of the newsletter for all of Group Underwriting.
- Lead the review process of existing Group Underwriting policies with team members.
- Collaborate with the Information Management and Learning team to coordinate and work together on projects, and at times manage communications.
- Collaborate with various areas including compliance, legal, and IT.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Insurance Carriers and Related Activities
Number of Employees
5,001-10,000 employees
