Group Training Specialist

Clio•Vancouver, BC

10d•CA$70,200 - CA$95,000•Hybrid

About The Position

Clio is seeking a Group Training Specialist to join their Customer Education team in Toronto, Vancouver, or Calgary. This role focuses on leading instructor-led product training sessions to accelerate customer adoption of Clio’s products. The specialist will deliver high-impact training, facilitate engaging sessions, and provide personalized support to ensure customers achieve value quickly, fostering confidence, satisfaction, and long-term success. The Customer Education team is a strategic, high-performing part of the Customer Success organization, dedicated to empowering customers through structured training programs, product documentation, self-paced learning, live events, and certification exams.

Requirements

Some experience in training facilitation, instructional delivery, or customer education within a fast-paced, high-growth environment.
Understanding of adult learning principles, with demonstrated success designing and leading engaging group learning experiences.
Proven ability to manage multiple priorities and deliverables while maintaining high quality and consistency.
Expertise or strong interest in leveraging AI tools to enhance facilitation effectiveness and program scalability
Deep curiosity and capability to rapidly learn new software products, workflows, and legal industry concepts.
Exceptional communication and interpersonal skills, with a natural ability to build trust and confidence with customers and internal partners.

Nice To Haves

Experience delivering customer or employee training programs in a SaaS or technology-driven environment.
Familiarity with legal technology or other professional services software (e.g., CRM, case management, or project management tools).
Proven ability to adapt facilitation style to diverse audiences and customer segments.
A track record of driving measurable outcomes like adoption, retention, or satisfaction through effective group learning experiences.
New graduates with relevant co-op experience are encouraged to apply.

Responsibilities

Deliver live product training sessions that help customers onboard successfully and adopt Clio’s products with confidence.
Handle customer questions during sessions with professionalism and empathy, ensuring participants reach their first moments of value.
Participate in special events including customer appreciation summits and virtual conferences to strengthen engagement and deepen product knowledge.
Update instructor-led courseware based on training delivery experience, customer feedback, and Clio product upgrades to ensure content remains accurate and relevant.
Collaborate cross-functionally to align outcomes of instructor-led training classes content with customer onboarding, adoption, and expansion initiatives to ensure consistent messaging and integration across programs.
Capture and share customer feedback and insights that strengthen other Customer Education workstreams and initiatives.
Prepare and coach Clio team members to effectively support product classes through delivery standards, chat assistance, Q&A participation, and follow-up activities that strengthen overall team performance.
Manage your schedule effectively to meet delivery utilization targets and customer satisfaction metrics.
Support initiatives that enhance the customer training experience across programs and perform additional duties as required to support team and company success.