Group Supervisor Fulfillment Center

Walgreens • Mechanicsville, VA

12h • Onsite

About The Position

Responsible for supervision of team members within the fulfillment center environment. Provides daily support to pharmacy fulfillment center team members to ensure they provide a first in class experience to Walgreens patients and customers. Monitors and reviews the day-to-day work of team members.

Requirements

• Bachelor’s Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting.
• Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.
• Experience with MS Office Suite.
• Experience applying knowledge of Workforce Management Systems (WMS)
• Bi-lingual in English and Spanish.
• Experience working in a pharmacy fulfillment setting.

Responsibilities

• Resolves and/or provides technical advice on complex or critical issues
• Determines and initiates appropriate resolution for escalations.
• Reports issues/concern, when appropriate.
• Supervises daily activities of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards.
• Responsible for coaching and developing team members and leads.
• Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results.
• Continues to look for ways to improve current processes with enhancements and ideas.
• Makes recommendations on process improvements.
• Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.
• Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures.
• Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).

Benefits

• Review benefits by clicking here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the "link, please copy and paste this URL into your browser jobs.walgreens.com/bene

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree