Group Short Term Disability Claims Specialist

Equitable•Waterloo, ON

1d•CA$55,000 - CA$82,000•Hybrid

About The Position

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes. If you love helping people and have a passion for delivering exceptional client service, you’d be a great fit for our team. That’s because at Equitable, we believe in providing personalized service and support to our plan sponsors and plan members. Our plan sponsors rely on us to deliver creative solutions as we help their staff in their recovery and return to work from an injury or illness. If you have experience in disability adjudication or in a related disability or mental health profession and you want to have a positive impact on the lives of our plan members, we want you to join our company. We’re looking for a polished communicator and decision maker who can develop creative solutions to complex problems, someone who is empathetic and has a natural service orientation, who is a collaborator that can work with others towards a common goal. Join one of the region’s top employers and be part of something that truly makes a difference.

Requirements

Proficient English, spoken and written, is required;
2+ years’ STD and/or LTD claims management experience;
University degree or College Diploma preferred in health-related or disability management field (i.e. nursing, occupational therapy, kinesiology, psychology, social services, occupational health etc.) or experience adjudicating disability claims;
Thorough knowledge of insurance operations;
Passion for problem-solving and thorough knowledge of insurance operations;
Complex knowledge of various group contracts would be helpful;
Computer literacy skills;
Effective negotiating and conflict management skills;
Excellent interpersonal and strong client service skills;
Mathematical and analytical skills;
Demonstrated conflict management and professional de-escalation skills;
Deep-rooted personal boundaries and time management, with the ability to balance various priorities coming in at once;
Ability to break down difficult to understand concepts/decisions and explain in a way that is easy to understand for the client;
Proven ability to succeed in a dynamic environment with changing priorities;

Nice To Haves

Bilingual written and spoken, English/ French, would be an asset

Responsibilities

Analyze medical, functional, employment and contractual information in order to make timely and accurate decisions on Long Term Disability (LTD) claims;
Champion progress and resolution by actively managing LTD claims with curiosity and strong problem‑solving skills, adapting to evolving information and creating opportunities to help people move forward;
Ensure financial clarity and trust by accurately calculating LTD benefits and adjustments throughout the claim lifecycle, including rehabilitation earnings, CPP Disability offsets, and overpayments;
Support recovery with intention by identifying and coordinating appropriate, cost‑effective case management tools—such as rehabilitation services, functional abilities evaluations, and medical consultations—to help employees regain function and independence;
Build meaningful relationships through care and empathy, delivering clear, compassionate, and professional communication with plan members, sponsors, advisors, and medical partners, even in emotionally complex situations;
Communicate decisions with confidence and respect, explaining outcomes in plain language so clients understand both the decision and the path forward;
Navigate challenges with professionalism and passion, using strong conflict‑resolution skills to de‑escalate concerns, maintain trust, and deliver positive client experiences.