Group & Sales Coordinator

DRIFTWOOD HOSPITALITY MANAGEMENT•Albany, NY

10d•$21 - $23•Onsite

About The Position

Albany Marriott’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. We are renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. Position Summary The Sales & Group Coordinator provides administrative and operational support to the Sales Department by coordinating group business from inquiry through arrival. This position serves as a liaison between clients and hotel departments, assists with group documentation, coordinates reservations and event details, maintains accurate sales and reservation information, prepares reports and dashboards, and supports revenue optimization through organization, communication, and data analysis. The Sales & Group Coordinator plays a critical role in ensuring a seamless experience for clients while supporting hotel operations and maximizing group revenue opportunities.

Requirements

High School Diploma or GED required.
Advanced proficiency in Microsoft Excel.
Advanced proficiency in Microsoft Word.
Proficiency with Microsoft Outlook and PowerPoint.
Ability to create reports, spreadsheets, dashboards, contracts, proposals, and business correspondence.
Strong analytical skills with the ability to interpret occupancy, ADR, RevPAR, group pickup, room block performance, and other key performance indicators.
Ability to learn new software systems quickly and accurately.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
Exceptional attention to detail.
Ability to prioritize multiple projects simultaneously.
Professional appearance and demeanor.
Strong customer service orientation.
Ability to maintain confidentiality.
Ability to exercise sound judgment and problem-solving skills.
Ability to work independently and collaboratively.
Ability to adapt to changing business demands.
Ability to sit, stand, and walk for extended periods.
Frequent use of computers, keyboards, telephones, and office equipment.
Ability to move throughout the hotel while supporting operational needs.
High School Diploma required.
Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy.
Communicates clearly, concisely, and openly in all interactions.
Has exceptional attention to detail, organizational, analytical and time management skills.
Multi-tasks and prioritizes in a fast-paced work environment.
Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems.

Nice To Haves

Bachelor's degree preferred in Hospitality Management, Business Administration, Marketing, Communications, or a related field.
We are willing to train the right candidate who demonstrates exceptional customer service, professionalism, organizational skills, and a strong willingness to learn.
One (1) to two (2) years of hospitality, group sales, catering, front office, customer service, administrative, or related experience preferred.
Experience using, CI/TY, Marriott systems, Property Management Systems (PMS), or similar hotel software preferred.
Bachelor's degree preferred.
1-2 years administrative support experience, additional hotel front desk experience is preferred.
Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS.

Responsibilities

Provide administrative support to the Director of Sales and Sales Managers.
Answer telephone calls and email inquiries professionally and promptly.
Coordinate all aspects of group reservations from booking through arrival.
Prepare and distribute Group Resumes and communicate group requirements to hotel departments.
Maintain rooming lists, group blocks, deposits, cut-off dates, and reservation details.
Coordinate VIP arrivals, amenities, upgrades, and special requests.
Communicate effectively with Front Office, Housekeeping, Engineering, Food & Beverage, Banquets, and other departments to ensure successful group execution.
Maintain accurate information within PMS, CI/TY, and other hotel systems.
Review group bookings for accuracy and completeness.
Create, update, and maintain Excel spreadsheets, reports, and tracking tools.
Monitor group pickup, room block utilization, and booking trends.
Assist with occupancy forecasting and revenue reporting.
Analyze group performance, ADR, RevPAR, occupancy, and other sales metrics to support business decisions.
Identify trends and opportunities that improve operational efficiency and maximize revenue.
Review guest and client feedback to identify opportunities for continuous improvement.
Maintain organized client files and confidential information.
Respond promptly to internal and external requests while providing exceptional customer service.
Support department projects and perform other duties as assigned.
Deliver exceptional service to guests, clients, and associates.
Maintain accurate and timely sales records and reporting.
Demonstrate professionalism, integrity, and reliability.
Communicate effectively with all hotel departments.
Support revenue growth through organization, reporting, and operational excellence.
Continuously seek opportunities to improve efficiency and guest satisfaction.
Comply with all Albany Marriott and DHM policies, procedures, and brand standards.