Group Sales Associate, Obama Presidential Center
About The Position
The Associate of Group Sales for the Obama Presidential Center (the Center) will serve as a core part in organizing elements of ticketing and related packages for groups visiting the campus. This role will work closely with the Manager, of Ticketing & Distribution Channels to support relationships with external partners and internal teams, contributing to a seamless and enriching experience for diverse groups visiting the Center; including but not limited to coordinating schedules, timelines, staffing, and budget of income-generating sales for external stakeholder groups. The Associate will also be responsible for entering reservations into the Center’s scheduling and ticketing platforms, maintaining accurate records and ensuring high-quality service delivery.
Requirements
- Minimum 2-3 years of experience in sales, ticketing, museum operations, or hospitality preferred.
- Working knowledge of group sales reservations, CRM tools, or ticketing platforms.
- Demonstrated ability to manage multiple projects simultaneously with attention to detail and deadlines.
- Flexibility of hours including but not limited to early morning, late night, weekends, and holidays across campus in both indoor and outdoor environments.
Nice To Haves
- Assist Manager in coordinating internal resources to engage visitor groups and deliver a consistent, high-quality experience across all group visits. This includes assets with Collections, Exhibits, Revenue, Home Court, Foundation Programs, and external programming partners onsite.
- Deploy sales strategies to engage stakeholders across different levels of engagement, addressing multiple price points and maintain an equitable access across the Center.
- Strengthen relationships with external partners and build tailored sales packages to suit various interest groups and audience segments.
- Engage diverse audiences directly, building a thoughtful and accessible experience from initial intake through post-visit follow-up.
- Efficiently manage group reservation systems, including accurate entry in Infor and ticketing platforms.
- Contribute to reporting, evaluation, and continuous improvement processes for the Sales team.
- Demonstrate a deep understanding of the Obama Presidential Center’s mission, values, and programmatic assets.
Responsibilities
- Facilitate group sales across stakeholders to appeal to students, tourists, community members, public officials, corporate partners, and other institutional guests.
- Coordinate logistics across internal teams (e.g. Visitor Experience and Museum teams) to ensure a streamlined and accessible group experience.
- Assist the Manager of Ticketing & Distribution Channels in implementing a ticket price model to address the Center’s evolving development and industry opportunities.
- Maintain working knowledge of peer cultural institutions’ practices to stay competitive in the local market.
- Build a working knowledge of sales practices in the context of neighboring cultural institutions.
- Contribute to the planning and execution of inclusive and culturally relevant experiences that reflect the Center’s mission and the richness of the surrounding community.
- Utilize City of Chicago resources for local customer base.
- Respond to inquiries from potential group visitors and follow up post-visit to ensure satisfaction and gather feedback.
- Manage a multi-channel intake and response process for group sales requests.
- Support data collection, report preparation, and performance tracking related to group sales goals and KPIs.
Benefits
- The salary range for this role is between $59,755 and $74,670.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
