Group Room Coordinator
About The Position
Pyramid Global Hospitality is seeking a highly engaging, customer-focused individual to join their Reservations team as a Group Rooms Coordinator. This role is integral in partnering with the Group Sales team, Reservations team, and Front Desk to coordinate the group rooms booking process. The Group Rooms Coordinator ensures that each group has an exceptional experience by organizing and booking their group blocks, creating a positive guest interaction, and providing accurate information regarding available rooms and special events. This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Requirements
- High school diploma or equivalent
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
Nice To Haves
- Previous hotel or resort experience preferred
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Bilingual in English and Spanish preferred
Responsibilities
- Prepare and maintain group room blocks and master accounts in the property management system.
- Coordinate with Sales team to ensure all group details are prepared and set up for their arrival.
- Set up billing patterns and ensure the accuracy of group billing and payments.
- Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.
- Provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
- Read, retrieve, communicate and verify information including confirmation number to caller.
- Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
- Answer questions regarding hotel facilities and services, local attractions, directions, etc.
- Know, understand, and communicate applicable deposit and guarantee policies as requested.
- Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
- Interacts with staff in a polite and respectful manner.
- Other duties as assigned.
- Must be available to work a flexible schedule to include nights, weekends and holidays.
Benefits
- Opportunity to collaborate directly with experienced leaders
- Opportunities to take on meaningful stretch assignments
- Exposure to a diverse portfolio of properties, brands, and markets
- Opportunities to learn, develop, and make an impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
