Remote Group Reservations Coordinator

Sandestin Investments LLC•Miramar Beach, FL

3h•Remote

About The Position

The Group Reservation Coordinator's primary responsibility is to capture as many group reservations as possible by utilizing selling techniques effectively and reaching out to past guests. The ideal candidate would be courteous, self-motivated, and detail-oriented. This position can be remote; however, candidates MUST LIVE WITHIN COMMUTING DISTANCE due to regular training.

Requirements

One year certificate from college or technical school; or 12 months related experience and/or training; or equivalent combination of education and experience.
At least one year of high-volume call center experience in a metric-driven environment is required.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
Must have flexible availability to work including weekends.
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.

Nice To Haves

Previous experience with TRACK Pulse and/or Springer-Miller Systems (SMS) preferred.

Responsibilities

Receiving, communicating, coordinating, and confirming group reservations for the Resort.
Monitor all group room blocks on a weekly basis to insure timely release per contracted release date.
Review all input, changes, billing requirements, and VIP's comp allotment with client.
Review challenges with group supervisor, client, group sales manager, and conference services.
Coordinate high level information and reservations that may be time sensitive and must be accurately handled.
Communicate both in written and verbal format with all levels of callers including corporate and leisure group leaders.
Prepare professional and accurate reports such as pick up status, resumes and the like to be distributed to internal and external clients.
Make a connection and provide the guest with quality services and experiences and respond to all guests requests promptly to ensure a positive guest stay.
Attend pre-conference meetings on property and take appropriate notes.
Must feel comfortable speaking in pre-conference meetings.
Must feel comfortable speaking in weekly resume and pickup calls.
Perform special projects and other responsibilities as assigned.
Professionally represent the hotel in community and industry organizations and events.
Participate as a team player with all departments.
Provide constructive feedback to all departments.
Be a leader and a role model to all employees.
Other duties as assigned by Ownership or Senior Vice President and General Manager.