Group Product Manager - Retention
About The Position
We are seeking a Group Product Manager – Retention to define and lead the strategy, roadmap, and execution of initiatives that increase customer and partner lifetime value across our ecosystem. This role treats retention as a proactive growth engine — not a reactive save function. You will shape end-to-end post-acquisition experiences, build scalable engagement and servicing capabilities, and drive measurable financial outcomes, including repeat usage, loyalty performance, reduced churn, and improved profitability. You will lead a team of Product Managers and partner cross-functionally to embed retention into digital, in-store, and service journeys.
Requirements
- 7-10 years of Product Management experience with ownership of complex digital products.
- Experience leading Product Managers or cross-functional product teams.
- Demonstrated success building lifecycle, loyalty, retention, engagement, or servicing platforms.
- Strong analytical and financial modeling skills (cohort analysis, CLTV, experimentation, forecasting).
- Ability to operate at both strategic and execution levels, influencing senior stakeholders.
- Experience managing meaningful roadmap scope tied to measurable financial outcomes.
- Bachelor’s degree in Business, Engineering, Computer Science, or related field
Nice To Haves
- Experience in omnichannel retail, fintech, marketplace, lending, subscription, or B2B2C ecosystems preferred.
- MBA or equivalent experience preferred.
Responsibilities
- Define the Retention Strategy
- Build Durable Engagement & Loyalty Capabilities
- Elevate Servicing & Operational Enablement
- Lead Measurement & Financial Accountability
- Develop High-Performing Product Teams
Benefits
- View our Benefits Page here
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What This Job Offers
Job Type
Full-time
Career Level
Manager
