Group Product Manager - Home Financing

BMO•Toronto, ON

5d•CA$86,000 - CA$160,000•Onsite

About The Position

The Group Product Manager - Home Financing researches, defines, aligns, develops, and is accountable for performance management and analytics with P&L (profit and loss) accountability for the mortgage broker channel. This role carries out market research, forecasting, and competitive analysis, and assesses problems to develop and implement solutions. The incumbent develops and delivers key business insights required for business enablement and growth. They manage product risks in compliance with legal, regulatory, and risk compliance, and reporting. This role collaborates with internal partners across the enterprise to define key performance metrics for managing the performance of the broker channel. In this role, the incumbent will have accountability for BMO’s broker channel acquisition performance with a focus on channel development, external partner relationship management, analytics, pricing, and portfolio management. The role fosters a culture aligned to BMO purpose, values, and strategy, and role models BMO values and behaviors in all that they do. The Group Product Manager develops business analytics and insights (e.g., portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modeling). They break down strategic problems and analyze data and information to provide insights and recommendations. This role ensures alignment between values and behavior that fosters diversity and inclusion. They build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders and ensure alignment between stakeholders. The incumbent acts as a subject matter expert on relevant regulations and policies. They design, implement, manage, and enhance BMO’s product offering for the broker channel throughout the product lifecycle. This role leads the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholders. They lead, develop, and manage strategies for reporting and forecasting and/or analytics teams within the business, working in partnership with treasury, corporate funding, and external partners on additional requirements. The Group Product Manager conducts independent analysis and assessment to resolve strategic issues. They lead/oversee and develop vendor relationships and external partnerships and provide guidelines for execution, ensuring all agreements are met as per requirements. This role determines and provides recommendations on product lifecycle. They develop business cases by identifying needs, analyzing potential options, and assessing expected returns on investment. The incumbent designs and produces regular and ad-hoc reports and dashboards, and completes internal and regulatory reporting and attestations. They conduct complex market research, competitive intelligence, and data analysis. This role influences and/or determines credit product risk parameters and metrics, identifies existing and potential risks, and develops risk management controls and processes. They monitor key product performance and growth metrics to identify trends and recommend action plans. The Group Product Manager creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute. They develop, implement, and manage product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality. This role leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives. They lead the execution of operational programs, assessing and adapting as needed to ensure quality of execution. The incumbent operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. They develop and implement action plans that meet financial and growth metrics. This role develops problem evaluation frameworks and defines research approaches. They assess customer/consumer and channels analysis and develop recommendations. The incumbent resolves internal, complex, or higher-risk customer escalations or policy exceptions, which may include interactions with clients and sales. They continuously improve processes to identify issues and deliver optimal customer experience. This role works with partners to develop salesforce training and materials and manages change. Broader work or accountabilities may be assigned as needed.

Requirements

Typically, 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
Strong experience with consumer / commercial credit applicable to retail and business financing products.
Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures.
Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
In-depth retail and business banking environmental awareness / understanding.
In-depth risk management associated with new and existing product development and management.
Strong knowledge of process coordination and management.
Deep knowledge of various measurement technologies such as: analytics and visualization software such as Base SAS, SAS EG, Power BI.
Expert in using specialized query and database tools – SAS, SQL, and various reporting tools including, but not limited to PowerBI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau.
Strong knowledge of banking product management and associated industry and regulatory requirements.
Verbal & written communication skills - Expert.
Analytical and problem-solving skills - Expert.
Influence skills - In-depth / Expert.
Collaboration & team skills; with a focus on cross-group collaboration - Expert.
Building business cases - in-depth.
Researching market trends – in-depth/Expert.
Relationship management – in-depth/Expert.
Analytics and reporting – Expert.
Product marketing – in-depth.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.

Nice To Haves

Desirable to have experience in mortgage broker industry.
Desirable to have experience in RESL product management.
Capital management - good.
Negotiation skills – good.
Software and systems architecture knowledge – good/in-depth.
Financial Understanding – good/in-depth.

Responsibilities

Researches, defines, aligns, develops, and is accountable for performance management and analytics with P&L accountability for the mortgage broker channel.
Carries out market research, forecasting, and competitive analysis, and assesses problems to develop and implement solutions.
Develops and delivers key business insights required for business enablement and growth.
Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting.
Collaborates with internal partners across the enterprise to define key performance metrics for managing the performance of the broker channel.
Has accountability of BMO’s broker channel acquisition performance with focus on channel development, external partner relationship management, analytics, pricing and portfolio management.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours.
Develops business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).
Breaks down strategic problems and analyzes data and information to provide insights and recommendations.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Ensures alignment between stakeholders.
Acts as a subject matter expert on relevant regulations and policies.
Designs, implements, manages, and enhances product offering for the broker channel throughout the product lifecycle.
Leads the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholders.
Leads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business.
Works in partnership with treasury, corporate funding, and external partners on additional requirements.
Conducts independent analysis and assessment to resolve strategic issues.
Leads/oversees and develops vendor relationships and external partnerships and provides guidelines for execution.
Ensures that all agreements are met as per requirements.
Determines and provides recommendations on product lifecycle.
Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
Designs and produces regular and ad-hoc reports, and dashboards.
Completes internal and regulatory reporting, and attestations.
Conducts complex market research, competitive intelligence, and data analysis.
Influences and/or determines credit product risk parameters and metrics.
Identifies existing and potential risks and develops risk management controls and processes.
Monitors key product performance and growth metrics to identify trends and recommend action plans.
Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.
Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Develops and implements action plans that meet financial and growth metrics.
Develops problem evaluation frameworks and defines research approach.
Assesses customer/consumer and channels analysis and develops recommendations.
Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.
Continuously improves processes to identify issues and deliver optimal customer experience.
Works with partners to develop salesforce training and materials and manages change.
Broader work or accountabilities may be assigned as needed.