Group Product Manager, AI (Products)
About The Position
Zip is looking for a Group Product Manager, AI (Products) to lead and scale our AI-powered product portfolio. In this role, you’ll own the strategy and execution of intelligent systems embedded directly into our consumer and merchant experiences. You’ll operate at the intersection of cutting-edge AI and real-world fintech applications—driving innovation while ensuring scalability, reliability, and measurable business impact. You will join a team responsible for defining and driving the strategy for our next generation of AI products. A core part of this role involves close collaboration with the Agentic AI team to guide the design of agent architectures, including planning, tool use, and orchestration. A critical focus will be on defining the product roadmap and prioritizing features to ensure our AI products are powerful and production-ready by strategically managing the tradeoffs among model performance, latency, and cost.
Requirements
- 10–12+ years in product management, with significant time in enterprise systems, AI, or infrastructure, including 3–5+ years in leadership roles
- Experience owning complex, high-stakes systems (e.g., payments, risk, marketing, AI platforms)
- You’ve led teams and shipped products that operate at scale
- Strong background in platform products, APIs, or developer ecosystems
- Deep understanding of: LLMs, prompt engineering, and evaluation frameworks
- Deep understanding of: Agent architectures (planning, tool use, orchestration)
- Deep understanding of: Tradeoffs between model performance, latency, and cost
- Ability to translate complex technical systems into customer value
- You can engage credibly with engineers and researchers on system design
- Track record of owning multi-product portfolios and driving measurable outcome
- Clear alignment with Zip’s core values
Responsibilities
- Own the end-to-end product strategy for Zip’s Agentic AI products, including end-to-end ownership of customer-facing AI product outcomes.
- Identify and prioritize opportunities to build smart AI-powered products that deliver better decisioning, personalization, and outcomes across consumer and merchant experiences.
- Drive AI best practices and principles across the entire Product Management organization.
- Operate at both the system-level architecture and the product detail
- Collaborate with Engineering, Risk, Design, Legal, and Marketing teams
- Align stakeholders on roadmap priorities and trade-offs
- Present strategy and results to executive leadership
- Own the success of AI products through clear metrics; driving measurable ROI, adoption, and sustained product growth.
- Balance innovation with regulatory, compliance, and risk considerations typical in fintech
Benefits
- Flexible working culture
- Incentive programs
- Unlimited PTO
- Generous paid parental leave
- Leading family support policies
- Company-sponsored 401k match
- Learning and wellness subscription stipend
- Beautiful Union Square office with a casual dress code
- Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
