Group Product Manager, Advisor Channel

Justworks•New York, NY

5d•Hybrid

About The Position

The Lifecycle domain owns the end-to-end experience of Justworks’ customers—ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. Within this domain, the Advisors mission enables trusted partners to seamlessly onboard and manage their book of business with Justworks. We build and scale experiences and services that handle our increasing set of customers and their growing needs across more and more stratified workforces. We succeed when our customers discover and pick the right mix of Justworks products for their individual needs, receive best-in-class support to run their business confidently, and utilize comprehensive tools to manage their workforce. As a Group Product Manager at Justworks, you’ll lead and advocate for two squads that have full ownership of supporting advisors in supporting their clients who have decided to trust us with their payroll, HR, benefits, and compliance needs. You’ll leverage your relationships and expertise to empower your cross-functional team(s) to succeed, overseeing high-impact initiatives that advance Justworks’ business objectives. While hands-on product management will be part of your day-to-day responsibilities, you’ll spend a significant amount of time teaching and coaching your direct reports and cross-functional teams. You’ll guide them in devising strategies, honing their craft, and executing with both excellence and speed. Often, you’ll contribute beyond your team’s scope by actively developing and improving systems and processes that benefit our larger technology organization.

Requirements

Minimum of 3 years of product development leadership and 7 years as a product manager in a modern technology business.
Experience leading complex, cross-team initiatives from ideation to execution.
You’ve led technical products and/or have a background in computer science (or similar).
Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale.
Proficient with growth analytics and experimentation and able to define metrics, design tests, and make decisions with incomplete data.
High bar for product quality and user experience and skilled at breaking down ambiguous problems and sequencing bets.
Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs.
Deep user empathy and a high bar for user experience.
Excellent persuasion and advocacy skills, using clear frameworks, story-telling and first-principles reasoning.
Experience coaching and mentoring individual contributors to enhance team performance and effectiveness.
Experience with sales-assisted and/or PLG motion and strong partnership with Partnerships and Marketing.

Nice To Haves

Experience at high-growth companies is preferred, in a founder or GM capacity is a plus.
Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus.
Experience with SQL, data exploration, product analytics tooling (e.g.: Amplitude, Heap), and feature flagging/experimentation.
Experience with AI tooling and capable of utilizing in day-to-day responsibilities.
Knowledge of CRM/RevOps and Marketing stack (e.g.: Salesforce, Customer.io).
Experience in late-stage or mature B2B SaaS a plus.

Responsibilities

Own and drive the product vision and roadmap for your respective Advisors teams within the Lifecycle mission, consisting of Acquisition and Capabilities squads.
Align strategy and execution by turning company objectives into actionable team goals and OKRs.
Partner deeply with Partnerships, Operations, and Marketing leadership to develop a best-in-class advisor experience and conversion funnel.
Ensure products and features are delivered on time, within scope, and with high quality.
Lead customer-focused product development from ideation to execution while ensuring the customer’s voice guides scope and priorities.
Build and coach your team in customer-centric practices, promoting consistent, customer-driven processes throughout the PDLC.
Improve product performance by analyzing launch results and metrics, gathering feedback from customer and prospect-facing teams, sharing insights, and planning iterative enhancements that align with business goals.
Advocate for robust technical roadmaps by understanding engineering perspectives, balancing technical debt, and collaborating on future-flexible architectures.
Communicate effectively with stakeholders and leadership, providing updates on product status, timelines, and any blockers.
Proactively take on opportunities beyond core responsibilities to support product strategy and drive impact.