Group Practice Manager

Hanger, Inc.•Kalamazoo Charter Township, MI

1d•Onsite

About The Position

Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide, while its Products & Services segment distributes O&P devices and provides rehabilitative solutions. With 160 years of clinical excellence, Hanger's vision is to lead the O&P markets by providing superior patient care, outcomes, services, and value, helping people achieve new levels of mobility and freedom. The Group Practice Manager (GPM) leads a small group of O&P clinics combined into a group practice, ensuring patients receive timely, high-quality care across a connected network. With 8–10 direct reports, the GPM ensures smooth daily operations, supports high-quality patient care, and fosters team engagement. This role may include up to 60% clinical practice, allowing for continued hands-on care while driving performance and alignment across locations.

Requirements

If Clinician: Current board certification in Prosthetics and/or Orthotics from the American Board for Certification (ABC) or the Board of Certification (BOC), or A baccalaureate degree in prosthetics and/or orthotics, or the foreign equivalent, and current ABC Board-Eligibility in Prosthetics and/or Orthotics.
A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
In states where licensure is required, the ability to obtain and maintain state licensure may be required as well.
Minimum of two to four years of supervisory experience.
If Non-Clinician: High school education or equivalent.
Five years of progressively responsible experience in the field of Orthotics and/or Prosthetics or related healthcare administration or services.
Minimum of two to four years of supervisory experience.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral and written communication skills.
Proficiency in delegation and holding individuals accountable.
Ability to partner and collaborate with others across the organization.
Ability to evaluate and monitor clinical capabilities and skill levels.
Ability to effectively manage, develop and motivate employees.
Strong understanding of financial statements and ability to use that information to drive business results.
Competent knowledge of orthotics and/or prosthetics patient care management.
Required to be proficient in Windows based office technologies (ex. Word, Excel).
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Nice To Haves

If Clinician: Five years’ experience in Orthotics and/or Prosthetics providing direct patient care.
Two to four years 3rd party billing experience.
If Non-Clinician: Bachelor’s Degree in Business Administration, Healthcare Administration or Allied Healthcare field.
Four years of experience managing a medical clinic or healthcare services facility.

Responsibilities

Ensure timely, high-quality patient care and satisfaction.
Connect individual clinics into a cohesive team, sharing resources and addressing gaps between locations to improve efficiency and care coordination.
Ensure patients are matched with the best-fit specialists.
Work closely with both sides of the dyad to identify and eliminate delivery barriers, improving speed and quality of care.
Communicate effectively across all levels—up, down, and across—to maintain alignment, transparency, and coordinated execution.
Participate in direct patient care (up to 60%) as appropriate.
Manage staffing plans and support recruitment in partnership with HR.
Provide mentorship and oversight to clinical staff, promoting best practices and quality standards.
Partner with clinicians and the CSA team to ensure proper training and care capabilities across clinics.
Promote clinical excellence through mentorship, training, and adherence to best practices.
Foster a unified, collaborative culture that supports employee engagement and growth.
Oversee daily operations across multiple clinics, ensuring efficiency and consistency.
Align clinical and operational strategies with dyad partners and regional leadership.
Manage resource planning, forecasting, and project delivery.
Support strategic initiatives and partnerships within the market.
Ensure compliance with healthcare regulations and organizational policies.
Serve as a thought leader, bringing innovative ideas to improve care and operations.
Maintain a dual focus on operational and financial performance while advocating for employee engagement and patient experience.
Monitor KPIs and financial performance across the group practice.
Manage budgeting, forecasting, and financial reporting.
Implement incentive models that reward productivity, quality, and engagement.
Manage and communicate the market strategy and business plan in alignment with the organization's current and future goals and objectives.
Build and maintain relationships with local healthcare providers, stakeholders, and the community.

Benefits

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest