Group Operations Manager

Bank of America•New York, NY

1d•$104,000 - $166,000•Onsite

About The Position

This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions. The role is responsible for overseeing the global markets onboarding team supporting institutional and hedge fund clients covering a broad range of asset classes including Fixed Income, Equities, Currencies and Commodities. The successful candidate will serve as a client advocate working closely with sales, product, credit, legal, AML, compliance, client service and other operations teams to manage the end-to-end onboarding experience, drive operational efficiency, and enhance client satisfaction. This role requires a balance of relationship management, regulatory awareness, technology adoption, and data-driven decision-making to ensure a best-in-class client experience. This role also requires knowledge for capacity management, overseeing technology and funded initiative roadmap and navigating KPIs for clients, front line unit as well as senior leadership.

Requirements

2+ years of management experience in financial services
5+ years of onboarding experience (asset managers, hedge funds, or other client types)
Strong understanding of institutional client needs, market structure, and regulatory considerations within Global Markets.
Working knowledge of AML / KYC and Regulatory requirements impacting client onboarding for derivatives and securities (e.g. Dodd-Frank, MiFID II, EMIR etc.).
Commercially minded with strong problem solving, relationship management and communication skills with ability to present to an audience.
Ability to collaborate across sales, product, client service and other internal teams to drive results.

Nice To Haves

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsibilities

Overseeing the global markets onboarding team supporting institutional and hedge fund clients covering a broad range of asset classes including Fixed Income, Equities, Currencies and Commodities.
Serving as a client advocate working closely with sales, product, credit, legal, AML, compliance, client service and other operations teams to manage the end-to-end onboarding experience, drive operational efficiency, and enhance client satisfaction.
Managing the end-to-end onboarding experience.
Driving operational efficiency.
Enhancing client satisfaction.
Capacity management.
Overseeing technology and funded initiative roadmap.
Navigating KPIs for clients, front line unit as well as senior leadership.
People management.
Client management.
Oversight of pipeline health and throughput.
Oversight of capacity management.
Engagement with FLU, GMO leadership, GM Tech as well as vendors.
Collaborating with legal team and clients to ensure documentation is executed, AML/KYC is satisfactory and all Operational setups are completed to ensure clients are good to settle.
Navigation of any post go live issues with accountability and urgency.
Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence.
Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas.
Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness.
Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment.
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.