Group Operations Coordinator

A-Staffing•New York, NY

8d•$50,000 - $60,000•Onsite

About The Position

We are seeking a detail-oriented and proactive Group Operations Coordinator to join our New York office. This role is responsible for managing and executing group travel arrangements, primarily for Japanese clients traveling within the United States. The ideal candidate is bilingual in Japanese and English, highly organized, and experienced in coordinating logistics for group tours; however, we also welcome applicants who are passionate about the travel industry, even if they are new to the field! We value individuals who are open-minded and accountable, willing to learn from mistakes, communicate well with others, and take pride in being accurate and detail-oriented.

Requirements

Native-level Japanese and business-level English
Prior experience in travel operations, tourism, or hospitality preferred
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
Ability to work under pressure and handle unexpected situations
Proficiency in Microsoft Office (Excel, Word, Outlook)
Must be authorized to work in the United States (visa sponsorship is not available)
Ability to work on-site in New York, NY

Responsibilities

Coordinate and manage all aspects of group travel operations, including transportation, accommodations, dining, and sightseeing arrangements
Communicate with vendors such as hotels, bus companies, restaurants, and local guides to ensure smooth execution of itineraries
Prepare and manage travel documents, itineraries, and operation sheets
Handle last-minute changes, emergencies, and on-site issues efficiently and professionally
Liaise with clients and partners in both Japanese and English
Monitor budgets and ensure cost-effective operations
Provide on-site or remote support during group tours as needed

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