Group Manager - Client Services

Infosys•Bridgewater, NJ

9d•Onsite

About The Position

Infosys is seeking a Group Manager - Client Services for its Media and Entertainment vertical. In this role, the individual will be responsible for driving strategic account growth, executive client relationships, and large-deal pursuits across a portfolio of Media & Entertainment accounts. The role will partner with Client Partners, Delivery Leaders, and industry stakeholders to accelerate revenue growth, expand wallet share, drive transformation programs, and position Infosys as a trusted strategic partner. The person will review sales plans and pipelines, support the unit BDMs by providing resources and navigating accounts to identify varied kinds of deals, build internal consensus and priority, and actively drive pursuits for larger proposals. The leader will also support and review proposal preparation, outcomes, and account plans by Client Partners, and provide support in account operations on a need basis or during escalations. Ensure account growth is achieved as per plan by reviewing strategy, helping position Infosys strategically, and strengthening its role as a trusted partner within assigned accounts. Usually, the Group Client Partner leads a portfolio of $100M+. Role Description Client relationship management and business development: manage client relationships, build a portfolio up to $100M+, own the opportunity management cycle: Prospect-Evaluate-Propose-Close Own revenue growth, profitability, and client satisfaction targets across a portfolio exceeding $100M. Lead large transformational pursuits, contract negotiations, and executive-level client engagements. Drive account mining initiatives to expand Infosys' footprint across business units, services, and technology domains. Client delivery assurance: collaborate with delivery, consulting, and practice leadership teams to ensure successful execution, value realization, operational excellence, and achievement of client business outcomes. Account planning and governance: develop and execute comprehensive account strategies covering executive stakeholder mapping, opportunity identification, pricing strategy, competitive positioning, risk management, and long-term growth objectives. Advise clients on business transformation initiatives involving AI, data, cloud modernization, customer experience, and digital operating models. Identify and shape strategic opportunities aligned with client business priorities and emerging industry trends. About Infosys Media and Entertainment Industry The media and entertainment industry is the digital fabric of our society, creating incredible value for increasingly digital-native customers. Amid unprecedented disruption, increasing complexity of processes, systems and partnerships, organizations must continue to evolve to deliver value and opportunity to all the societies they serve. This means enabling the creation of compelling content, enhanced broadcast and streaming services, the provision of deep insights during live sports and high-quality customer experiences that delight across a diverse set of devices and form factors. The industry is undergoing rapid transformation driven by generative AI, hyper-personalization, cloud-native platforms, direct-to-consumer business models, advertising technology evolution, and the convergence of media, gaming, telecommunications, and technology ecosystems. Breaking down barriers is about increasing choice for customers, in the face of new challenges, to surpass their expectations and create incredible new products, services and experiences. To stand apart from the competition, organizations must harness the value of their digital transformations, overcome complexity, and generate new capabilities to drive growth at scale. With an ever-evolving network of people, processes, systems, and partnerships to manage, it’s essential to find a deeply experienced ecosystem integrator to help connect everything. Infosys helps Media and Entertainment organizations accelerate transformation through AI-first services, cloud modernization, data and analytics, digital engineering, customer experience, cybersecurity, enterprise platforms, and managed services. By combining industry knowledge with scalable technology capabilities, Infosys enables clients to improve operational efficiency, enhance customer and audience engagement, unlock new revenue streams, and build future-ready digital ecosystems. With a track record of delivering sustainable success at scale, Infosys is a trusted partner for clients who are creating the digital fabric of society. Working in harmony with existing digital landscapes, Infosys helps connect and augment capabilities for a powerful, future-fit ecosystem. To learn more about Infosys and see our ideas in action please visit us at Infosys

Requirements

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 16+ years of experience, with strong sales/relationship management/account management experience
Significant business development and project management experience
Experience in the relevant industry/vertical
Track record of interacting and building relationships with C-level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership, interpersonal, communication and presentation skills
Wide variety of IT and business consulting engagement experience
Demonstrated experience managing P&L, revenue targets, and executive business relationships within large enterprise accounts.
Strong understanding of Media & Entertainment industry segments including Broadcast, Streaming, Sports, Publishing, Digital Media, Advertising Technology, and Content Platforms.
Proven ability to lead large, complex transformation programs and strategic client initiatives.
Demonstrated executive presence with the ability to influence, negotiate, and build credibility with senior business and technology leaders.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Nice To Haves

MBA degree or foreign equivalent and 14+ years of experience
Knowledge of industry-specific go-to-market solutions
Good understanding of industry-specific business issues and drivers
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Demonstrated success growing strategic enterprise accounts through consultative selling, executive relationship management, and large transformational engagements.

Responsibilities

Driving strategic account growth, executive client relationships, and large-deal pursuits across a portfolio of Media & Entertainment accounts.
Partnering with Client Partners, Delivery Leaders, and industry stakeholders to accelerate revenue growth, expand wallet share, drive transformation programs, and position Infosys as a trusted strategic partner.
Reviewing sales plans and pipelines, supporting unit BDMs by providing resources and navigating accounts to identify varied kinds of deals.
Building internal consensus and priority, and actively driving pursuits for larger proposals.
Supporting and reviewing proposal preparation, outcomes, and account plans by Client Partners.
Providing support in account operations on a need basis or during escalations.
Ensuring account growth is achieved as per plan by reviewing strategy, helping position Infosys strategically, and strengthening its role as a trusted partner within assigned accounts.
Managing client relationships, building a portfolio up to $100M+, owning the opportunity management cycle: Prospect-Evaluate-Propose-Close.
Owning revenue growth, profitability, and client satisfaction targets across a portfolio exceeding $100M.
Leading large transformational pursuits, contract negotiations, and executive-level client engagements.
Driving account mining initiatives to expand Infosys' footprint across business units, services, and technology domains.
Collaborating with delivery, consulting, and practice leadership teams to ensure successful execution, value realization, operational excellence, and achievement of client business outcomes.
Developing and executing comprehensive account strategies covering executive stakeholder mapping, opportunity identification, pricing strategy, competitive positioning, risk management, and long-term growth objectives.
Advising clients on business transformation initiatives involving AI, data, cloud modernization, customer experience, and digital operating models.
Identifying and shaping strategic opportunities aligned with client business priorities and emerging industry trends.
Grow assigned portfolio revenue and profitability.
Expand executive-level client relationships and strategic influence.
Increase pipeline generation, large-deal pursuits, and conversion rates.
Drive account penetration and wallet-share growth across service lines.
Maintain high levels of customer satisfaction and delivery excellence.
Lead strategic client conversations around AI, cloud, data, customer experience, and digital transformation initiatives.