Group Leader, Manufacturing

Fresenius Kabi•Warrendale, PA

1d•Onsite

About The Position

The Service Depot Group Leader provides primary support to the Technical Service Operations Manager and is responsible for coordinating daily operations within the Ivenix Service Depot. This role ensures efficient execution of service workflows, supports technician performance, and maintains compliance with all applicable quality and regulatory requirements.

Requirements

High School Diploma/GED
Electro-mechanical assembly and test experience preferred.
Demonstrated leadership, interpersonal skills and professionalism
Excellent communication and training skills; basic mechanical aptitude.
Proven sound judgment, values driven, continuous innovation and improvement and adaptability skills.
Demonstrated high performance orientation and detail orientation.
Strong written and verbal communication skills.
Good organization and teamwork skills, including strong customer focus.

Nice To Haves

Electro-mechanical assembly and test experience

Responsibilities

Coordinate and oversee daily service depot activities, including device receipt, testing, return processes, packaging and shipment
Support timely execution of service work orders to meet turnaround time and throughput objectives
Allocate resources, assign tasks, and manage shift priorities to ensure operational efficiency
Escalate complex technical or process issues to engineering or leadership as appropriate
Ensure adherence to standardized service procedures, documentation requirements, and escalation pathways
Assist with onboarding and training of new technicians, ensuring readiness on tools, systems, and procedures
Promote knowledge sharing and continuous improvement within the depot
Ensure all service activities are performed in accordance with controlled SOPs and quality system requirements
Maintain accurate, complete, and audit-ready service documentation in SAP and related systems
Support compliance with cGMP, FDA, ISO 13485, and internal quality standards
Participate in audits, inspections, and continuous improvement initiatives
Operate with minimal supervision on assigned shifts, ensuring continuity of depot operations
Monitor performance metrics and support actions to improve service quality and efficiency
Foster a culture of accountability, teamwork, and customer focus within the depot
All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.