Group Insurance Client Manager
About The Position
Build your future with iA. Are you passionate about delivering outstanding client experiences and building long-term relationships? As a Client Relationship Manager (Group Insurance), you will play a key role in ensuring client satisfaction, retention, and the ongoing development of strong partnerships with plan sponsors and advisors. This position is a great opportunity to showcase your skills and fully leverage your potential within a caring and reliable organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
Requirements
- At least 3 years of experience in group insurance or a related client relationship management role.
- College diploma or bachelor’s degree in finance, administration, or a related field, or any other relevant combination of education related to group insurance.
- Recognized for strong technical expertise in group insurance.
- Excellent communication, presentation, and influencing skills.
- Strong organizational skills and the ability to manage multiple priorities under pressure.
- Ability to build trust-based relationships with internal and external stakeholders.
- Advanced level of English proficiency, as the role involves communicating, presenting, and interacting with clients, advisors, and partners located in Western Canada on a regular basis.
Responsibilities
- Act as the primary point of contact for a portfolio of clients in Western Canada.
- Develop, manage, and strengthen long-term relationships with plan sponsors.
- Present in client service meetings and employee sessions.
- Deliver comprehensive training to clients on our products, services, and tools.
- Manage client expectations through clear and effective communication.
- Understand client needs and provide solutions aligned with service standards.
- Collaborate with the education team to enhance member engagement and participation.
- Proactively communicate updates on products, services, and industry changes.
- Partner with the sales team to support new business opportunities and present at finalist presentations.
- Contribute to the development and continuous improvement of service models and strategies.
- Share insights, best practices, and knowledge with peers to drive team success.
Benefits
- Flexible group insurance plans
- Competitive retirement plan
- Share purchase plan
- Vacation and personal wellness days
- Telemedicine
- Employee and family assistance program
- Ergonomic equipment program
- Performance bonus
- Discounts on iA products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
