Group Housing Coordinator

Marriott•Half Moon Bay, CA

9d•Onsite

About The Position

This role involves processing reservation requests, changes, and cancellations, identifying guest needs, determining appropriate room types, and verifying availability and rates. The coordinator will explain policies, accommodate special requests, answer questions about property facilities and services, and use sales techniques to maximize revenue. They will also communicate information regarding VIP reservations, input and access data in the reservation system, and resolve challenges by communicating with appropriate departments. Key responsibilities include overseeing the accuracy of room blocks and reservations, inputting group rooming lists, revising room blocks, maintaining organized files, and setting up billing accounts according to Accounting policies. The role also requires adherence to all company policies and procedures, maintaining a professional appearance, protecting company assets, and providing excellent guest service according to company standards. This includes welcoming and acknowledging guests, anticipating needs, assisting individuals with disabilities, and thanking guests with appreciation. Communication skills are essential, including speaking clearly and professionally, preparing and reviewing written documents accurately, and using appropriate telephone etiquette. The position also involves developing positive working relationships, supporting team goals, and listening and responding appropriately to employee concerns, while complying with quality assurance standards and visually verifying information.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Nice To Haves

No supervisory experience.

Responsibilities

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Communicate information regarding designated VIP reservations.
Input and access data in reservation system.
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
Oversee accuracy of room blocks and reservations.
Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.