Group Experience Consultant

Blue Cross & Blue Shield of Mississippi•Flowood, MS

10d•Hybrid

About The Position

The Group Experience Consultant acts as the dedicated service representative for a designated Group of Insured Members. This Consultant serves as the account representative from the first day of membership to continued support through their journey to experience the true “Value of Blue.” At Blue Cross & Blue Shield of Mississippi, we are seeking a Group Experience Consultant to work in collaboration with Group Leaders, Member and Agents to provide an exemplary service experience. This Consultant communicates the “Value of Blue” in every interaction, resolving inquiries timely and proactively, providing education to promote products/services and relaying relevant updates to benefit Groups and their Members. Join our team and start a meaningful career where your work supports better health outcomes for Mississippians every day.

Requirements

Bachelor’s degree in business, communications, or related field.
Two years or more of experience as an Account Representative or similar role in healthcare or insurance.
Intermediate proficiency utilizing software in the Microsoft Office Suite (Excel, Word, PowerPoint)
Strong empathetic listening skills to validate customer concerns and deliver targeted solutions.
Confident communicator able to convey information clearly, accurately and professionally in oral and written format that engages and informs.
Presentation presence that is professionally engaging.
Ability to work a flexible schedule when required with travel.

Nice To Haves

Previous experience providing customer service in a healthcare or insurance role.

Responsibilities

Serves as the primary contact for assigned Group, building a strong relationship with those Group Leaders and their Agents as the “go to” for inquiries, issues or general day-to-day support.
Coordinates and conducts in-person/virtual meetings, including preparing presentation/communication materials, for New Group Welcome, Open Enrollment, Benefit/Health Fair and other meetings as needed.
Delivers hands-on support to coordinate and facilitate issue resolution and continuity with professional, accurate, clear and complete responses to Members.
Researches and investigates inquiries utilizing available resources to determine appropriate resolution.
Provides account administration and maintenance to each Group ensuring that expectations are met and escalating when necessary to management.
Generates and compiles reports for benefits utilization, service inquiries, and actions.