Group Experience Associate (Part-Time)

Cincinnati Zoo & Botanical Garden•Cincinnati, OH

10d•Onsite

About The Position

The Group Experience Associate will be responsible for coordinating group visits, managing arrival and departure schedules, designing welcome and directional signage, and ensuring a streamlined ticket delivery process. This role involves employing strategic sales techniques to upsell offerings, generating agreements, and developing promotional materials. The associate will also serve as the primary point of contact on the day of group events, supporting the Group Experience Manager with administrative duties, and providing day-of event assistance for special events. Additionally, the role requires overseeing inventory, maintaining a partner database, troubleshooting communications, answering inquiries via phone and email, and providing birthday planning support. A strong emphasis is placed on excellent customer service and embodying the Zoo’s INSPIRED visitor experience philosophy and Core Values.

Requirements

Ability to work a flexible schedule (including holidays, weekends, and evenings) is required.
Must be at least 21 years of age or older.
Employment is contingent upon passing a drug & nicotine screen and background investigation.
Regularly required to stand, walk, and physically sustain long hours of manual labor.
Must be able to lift/move/carry up to 25 pounds without assistance.
Must possess a valid driver’s license and be insurable to drive a Zoo vehicle.
Must have reliable transportation.
Must be able to work a schedule that may include evenings, weekends and holidays.
Experience in guest services important.
Command of Windows-based software and applications is required.
Must have the manual dexterity to use computer mouse and keyboard.
Attentive to details and able to prioritize in stressful situations.
Excellent organizational skills with ability to meet deadlines and independently manage multiple tasks and timely follow-through, with flexibility to adapt to changing needs and to work effectively with minimal supervision.
Requires an individual who is highly professional, motivated, proactive, and helpful, who can gain cooperation through expertise, credibility, and building positive working relationships.
Appropriate professional appearance, attitude, and personality to work effectively with Zoo staff members, guests, and the public.
Possess excellent ability to develop and sustain effective working relationships within an organization; superior interpersonal skills; ability to work with diverse personalities; tactful; mature; flexible.
Demonstrated customer service mentality and desire to make the Cincinnati Zoo & Botanical Garden the best possible zoo in the country through innovative Visitor Experience methods.
Be timely and reliable in attendance and performance.
Demonstrated understanding and acceptance of the Core Values and Behaviors of the Cincinnati Zoo & Botanical Garden. Lives these on a day-to-day basis.
Have demonstrated affinity for the Mission of the Cincinnati Zoo & Botanical Garden.

Nice To Haves

Previous event experience a plus.

Responsibilities

Coordinating group visits, managing arrival and departure schedules, designing welcome and directional signage, and ensuring a streamlined ticket delivery process.
Employing strategic sales techniques to upsell Cincinnati Zoo & Botanical Garden offerings to enhance revenue generation.
Generating agreements and developing promotional and informational materials to effectively communicate terms and offerings.
Ensuring all necessary departments are prepared for group arrivals through internal communications before bi-weekly event planning meetings.
Serving as the primary point of contact on the day of group events, facilitating communication between clients and internal departments to ensure smooth execution.
Supporting Group Experience Manager with all office administrative duties including running client payments, invoicing, ticket issuance, online ticket support, and weekly reporting.
Providing day-of event assistance for special events as assigned.
Overseeing the inventory of materials, supplies, and tickets, ensuring efficient management and replenishment as needed.
Following all data entry protocols to maintain an accurate and abbreviated partner database.
Troubleshooting, customizing, and distributing corporate partner and area hotel program communications.
Answering phone calls and emails regarding ticket sales/exchanges, tour groups, birthday parties and events, and general Zoo questions.
Providing birthday planning and day-of support when needed.
Displaying excellent customer service skills that support the Zoo’s INSPIRED visitor experience philosophy.
All other assigned duties.