Group Experience Associate (IS-0303-07)

Smithsonian Institution•Washington, DC

9d•Onsite

About The Position

This position is in the Office of External Affairs, Office of Visitor and Guest Services (OVGS) at the National Museum of African American History and Culture (NMAAHC) of the Smithsonian Institution. The NMAAHC is a national museum dedicated to the study and exhibition of African American history and culture. The Group Experience Associate fulfills and manages the metered ticketing system for admission to the Museum. This role involves welcoming groups, explaining entry procedures, providing orientation, sharing information about museum offerings, and leading group tours, including accessibility tours. The associate will also handle timed-entry pass requests via phone and email, utilize online ticketing software, and run reports on group visitation.

Requirements

Experience that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.
Ability to use automated systems and/or Microsoft Office applications.
Ability to communicate orally.
Ability to communicate in writing.
Knowledge of ticketing systems.
Ability to lead tours including welcoming groups, explaining entry procedures, providing orientation and sharing information.

Responsibilities

Welcome groups at primary entrances and outdoor areas, explain entry procedures, provide orientation, share information about museum offerings, and lead group tours including accessibility tours.
Fulfill group timed-entry pass requests via phone and e-mail.
Use online ticketing software and fulfill passes via email or by printing paper timed-entry passes.
Contact requestors by phone and e-mail to clarify requests, select alternate dates or respond to inquiries regarding the status of a specific request.
Distribute inquiries that arrive via the NMAAHCgroups resource account.
Run weekly and ad hoc reports through the ticketing system on group visitation.