Group Exercise & Member Experience Director

Dedham Health & Athletic Complex•Dedham, MA

2d•Onsite

About The Position

The Group Exercise & Member Experience Director is responsible for leading and growing a dynamic group exercise program while creating a strong sense of community and connection among members. This position oversees a group exercise schedule of approximately 75+ classes per week, including instructor recruitment, hiring, scheduling, coverage, payroll, performance management, and program development. The Director will also serve as a visible and engaging presence throughout the facility, helping to coordinate member social events, activities, and initiatives that enhance the overall member experience.

Requirements

Nationally recognized group exercise certification required.
Previous group exercise teaching experience required.
Must be available to teach and provide substitute coverage during mornings, evenings, and weekends as needed.
Strong organizational, communication, scheduling, and administrative skills.
Highly energetic, outgoing, personable, and comfortable engaging with members and staff.
Passion for fitness, wellness, and creating a strong sense of community.

Nice To Haves

Previous leadership or supervisory experience preferred.
Experience managing payroll preferred.

Responsibilities

Manage and oversee a group exercise program of approximately 75+ classes per week.
Recruit, interview, hire, onboard, schedule, and manage group exercise instructors.
Maintain class coverage and secure qualified substitutes as needed.
Manage departmental payroll, including reviewing instructor hours, ensuring accuracy, and submitting payroll in a timely manner.
Be available to teach classes and provide substitute coverage as needed, including mornings, evenings, and weekends.
Monitor class attendance, member feedback, instructor performance, and overall program quality.
Develop and implement new classes, programs, and initiatives based on member interests and industry trends.
Conduct regular instructor communication, meetings, training, and performance feedback.
Serve as a highly visible, approachable, and energetic presence throughout the facility.
Build strong relationships with members and create a welcoming, social, and inclusive community.
Coordinate member social events, wellness activities, challenges, and other community-building initiatives.
Collaborate with other departments to promote programs and create a consistent, high-quality member experience.
Ensure classes and programs meet facility safety, certification, and professional standards.