Group Exercise Experience Director

YMCA of Northwest North Carolina • Clemmons, NC

4d • $40,000 - $45,000 • Onsite

About The Position

The Group Exercise Experience Director is a charismatic, high-energy, service-driven leader responsible for guiding all branch membership efforts through wellness — including retention, excellent service, and growth. Group Exercise Experience Directors are visible, frontline leaders who primarily work on their feet, modeling best practices and building member loyalty. They are assertive coaches who consistently develop their team to deliver both an exceptional member experience and strong organizational results. Group Exercise Experience Directors are strong communicators who listen effectively and speak to what matters most to members and staff. They are capable project managers, able to move fluidly between frontline service and the implementation of strategic initiatives. Both the Group Exercise Experience Director and their team build strong relationships with staff, members, and program participants to create a “third place” where every person feels welcomed and engaged. This role ensures that all members are supported and encouraged in the pursuit of their personal wellness journey, and that families feel welcome to be part of it. Group Exercise Experience Directors carry out this work each day with the heart of helping all people reach their God-given potential in spirit, mind, and body.

Requirements

• Bachelor’s degree from a four-year college or university; or four years of related experience and/or training; or an equivalent combination of education and experience.
• One or more nationally recognized Personal Training or Coaching certifications required.
• Current CPR, First Aid, and Oxygen (ASHI) certification, or willingness to obtain within the first 30 days.
• Ability to work early mornings, evenings, and weekends as needed to supervise a diverse, part-time team working a variety of schedules, including some weekends and nights.
• Excellent conflict resolution and problem-solving skills required.
• Strong communication and project management skills, with the ability to manage multiple demands with ease.
• Excellent computer and social media skills, with experience using standard business software (Microsoft Office).
• Ability to relate effectively with diverse groups of people from all social and economic segments of the community.

Nice To Haves

• Bachelor's or Master’s degree in Exercise Physiology, Exercise Science, or a related field strongly preferred.
• One to two years of experience supervising other wellness professionals preferred.
• Experience working directly with clients in a wellness setting, designing customized plans to help them meet their wellness goals, preferred.
• One to two years of related supervisory experience in customer service and/or sales preferred.
• Attends required training sessions, workshops, and staff meetings.
• Proven ability to coach staff in conflict resolution and problem-solving preferred.
• Spanish-speaking skills are a plus.
• YMCA Team Leader certification preferred.

Responsibilities

• Executes assigned Association-wide and branch-specific membership strategies/tactics to boost membership retention, customer service, and growth.
• Directly supervises Group Exercise Experience staff, including group exercise instructors and Grit Trainers.
• Indirectly supervises Wellness Experience staff, including wellness coaches, group exercise instructors, and personal trainers.
• Maintains budget responsibilities in staff scheduling, payroll, and staff meetings, as well as ongoing communication with staff.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training, role-playing, modeling, appraising performance, and taking corrective action when necessary; addresses employee complaints and resolves issues.
• Utilizes membership and quality data as needed to identify areas of opportunity and improvement, encourage participation, and eliminate barriers.
• Improves the total member experience by ensuring members are onboarded correctly, have strong social support, and are involved in relevant Y programming.
• Helps members identify and track healthy living goals.
• Serves as operations manager for the assigned wellness experience region.
• Engages and leads other staff to engage, current and potential members with an emphasis on daily Moments of Service, such as greeting every member in all areas of the building.
• Ensures that all staff have a strong working knowledge of wellness and are eager to connect current and potential members with programming that helps them reach their God-given potential.
• Provides strong fiscal management in all areas of responsibility, including building and managing the budget within their area of functional responsibility, receiving funds, spending wisely, and taking corrective action as appropriate.
• Serves as a subject matter expert to help members meet specific health and wellness goals.
• Trains and advises other engagement directors and staff in their specialty area as needed.
• Performs all other duties as assigned and directed by management.

Benefits

• Comprehensive medical, dental, and vision plans to support your well-being.
• A 12% employer-funded retirement plan upon meeting eligibility, so you can plan for your future.
• Up to 48 days of paid time off across vacation, holidays, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level