Group & Events Coordinator
About The Position
Join a 2025 USA Today Top Workplace Winner! The Group & Events Coordinator position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.
Requirements
- Hotel sales experience
- Group sales or event coordination experience
- Marriott systems knowledge
- Delphi, or similar sales system experience
- A passion for hospitality and creating memorable experiences
- Two-year degree or equivalent related work experience
- Motivated to maintain an excellent customer service reputation
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization, and follow-up abilities
- Excellent customer service skills, including problem-solving and complaint resolution
- Intermediate word processing, database, and spreadsheet skills
Nice To Haves
- Experienced candidates may qualify for a higher wage
- Flexible availability required Monday to Friday, and occasional weekends
- Open to Morning and occasional Evening events
- Group & Events Coordinator, Moxy Madison Downtown
Responsibilities
- Creates and maintains lasting relationships with guests, serving as the primary contact for all hotel group contracts.
- Provides exceptional service by preparing and following up with groups to ensure their stay is nothing short of memorable.
- Coordinates all the details that make group stays seamless.
- Plans and books meetings, social events, and small group functions.
- Works closely with clients to ensure every detail is accurate and executed flawlessly.
- Partners with our Sales, Front Office, and Operations teams to create exceptional guest experiences.
- Prepares banquet event orders, rooming lists, and group resumes.
- Keeps contracts, CRM systems, and event details organized and up to date.
- Acts as a problem solver, relationship builder, and hospitality ambassador every day.
Benefits
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
