Group Director

Jellyfish•New York, NY

4d•$180,000 - $210,000•Hybrid

About The Position

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Reporting into the VP, Client Management, we are looking for someone with a background in client management who can be a true partner to our clients, leading our teams in identifying client challenges, interpreting those briefs, and turning them into the best agency solutions. You will lead client relationships, ensuring understanding of goals while encouraging long-term partnerships. Your expertise in client management, financial accountability, and cross-functional leadership will contribute to Jellyfish's continued success and new ideas, and you will contribute to product development, marketing, plus cross-group engagements.

Requirements

13+ years experience in client management at an agency, publication or brand
At least 4+ years of management/team leadership experience
Subject matter expertise, from platform knowledge to development and successful execution of retainers and campaigns
Ability to think big and develop long-term client and agency plans
Ability to prioritize and effectively delegate and manage multiple jobs simultaneously
Able to work well under pressure and in a fast-paced environment
Agency experience is a must
Resume in English

Nice To Haves

We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees.

Responsibilities

Lead overarching client strategies, ensuring sustained business growth and long-term success across a wide book of business
Establish and maintain relationships with C-suite and senior decision-makers both internal and external, driving retention, satisfaction, and revenue expansion
Lead the outcomes of client strategies, ensuring all teams are working towards the same goals
Drive new product activation, market expansion, and increased client spend
Serve as the ultimate escalation point for client issues, ensuring challenges are resolved efficiently
Streamline processes, improve workflows, and ensure consistency across client accounts
Collaborate with leadership to oversee key Capability workstreams and improvements
Lead, mentor, and develop senior team members to drive high performance
Deliver SMART goals quarterly performance reviews to all direct reports and review all line managers performance reviews in hub ownership
Identify & deliver growth or performance improvement opportunities to team members in their hub ownership