Group Director, Technology Operations - Customer Growth
About The Position
The Group Director, Customer Growth leads the development and execution of omni-channel customer growth strategies that drive acquisition, migration, and long-term retention. This role is responsible for defining customer-centric frameworks that inform how Walmart engages high-value segments across physical and digital experiences. As a key strategic leader, this position partners cross-functionally across Marketing, Ecommerce, Product, Technology, and Decision Sciences to align on priorities, shape investment decisions, and embed customer-centric thinking into enterprise initiatives. The role oversees the development of scalable growth strategies, measurement frameworks, and experimentation roadmaps to optimize customer outcomes and business performance. This leader will champion platform thinking across customer journeys, leveraging insights, data, and innovation to continuously evolve how Walmart delivers differentiated value to its customers. The Customer Growth team is focused on accelerating omni-channel customer acquisition, engagement, and retention through data-driven strategies and cross-functional collaboration. The team partners closely with marketing, merchandising, product, and analytics organizations to define high-impact customer journeys and deliver value propositions that resonate across channels. This group plays a critical role in shaping how Walmart identifies its highest opportunity customer segments, designs scalable engagement strategies, and measures success through actionable insights. The team operates with a strong emphasis on innovation, experimentation, and continuous improvement to drive sustainable growth and deepen customer relationships.
Requirements
- Extensive experience developing and executing customer growth or lifecycle strategies within a complex, omni-channel environment
- Proven leadership in driving cross-functional alignment across marketing, product, technology, and analytics teams to deliver business outcomes
- Strong expertise in customer segmentation, journey design, and growth strategy development grounded in data and insights
- Demonstrated ability to build and scale measurement frameworks that translate performance into actionable insights and strategic direction
- Experience leading experimentation and innovation initiatives to optimize customer engagement and value creation
- Exceptional communication and influencing skills, with the ability to advocate for customer-centric strategies at the executive level
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 8 years’ experience in project management, program management, program operations, or related area.
- 10 years’ experience in project management, program management, program operations, or related area.
- 5 years’ supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Develop and execute enterprise-level customer growth strategies that drive acquisition, migration, and retention across omni-channel experiences
- Partner across Marketing, Ecommerce, Product/Tech, Merchandising, and Decision Sciences to define priority customer segments, journeys, and growth opportunities
- Design and implement scalable customer segmentation frameworks that identify high-value audiences and inform strategic decision making
- Lead cross-functional experimentation to develop and optimize customer capabilities, ensuring the right value proposition is delivered at the right time and through the right channel
- Establish frameworks to operationalize customer-centric value propositions across physical and digital touchpoints, ensuring consistency and impact at scale
- Drive platform-based thinking across customer missions and journeys, enabling collaboration across stakeholders to accelerate innovation and value creation
- Develop and oversee performance measurement frameworks, including key input and output metrics, to evaluate customer growth, engagement, and migration
- Use data and insights to assess performance, inform strategy, and advocate for customer-centric decision making in executive forums
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
