Group Director - SVP

Flagstar Bank • New York, NY

4d • $140,138 - $315,524 • Onsite

About The Position

The Group Director is responsible for building and maintaining strong client relationships for the Private Bank by providing personalized banking products and services. The role leads efforts to acquire new Commercial and High Net Worth clients, manages relationships with top clients, assesses financial needs, and presents tailored solutions. It partners with product teams to deliver the full range of Flagstar Commercial & Private Bank services while ensuring clients and team members operate within the bank’s risk framework.

The position also leads talent management and staff development, supports employees in client acquisition and lending activities, and ensures compliance with applicable policies, requirements, and laws. Local travel to visit clients and prospects is required. The role involves no unusual physical exertion.

Requirements

• College, vocational, or associate degree (2 years or equivalent).
• At least 10 years of banking experience focused on relationship management and business development.
• Strong knowledge of financial products and services, including lending and cash management.
• People leadership, coaching, and motivation skills.
• Sales and relationship management skills.
• Customer service skills.
• Communication skills.
• Organizational skills.
• Ability to make independent decisions while balancing risk.
• Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
• Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
• Ability to foster or support a positive work culture and productive work environment.

Nice To Haves

• Undergraduate degree (4 years or equivalent) with a major in Accounting, Economics, Finance, or Business Management.
• Credit training.

Responsibilities

• Lead the team in developing opportunities with targeted Commercial and High Net Worth prospects through customer and COI referrals, networking, and other sources.
• Ensure new clients in the region fall within the bank’s risk protocol and framework.
• Meet regularly with top clients to assess satisfaction and identify additional needs.
• Determine customers’ financial needs and present needs-based solutions.
• Make decisions on customer-related matters within the role’s authority and escalate matters outside that authority to Senior Management.
• Partner with key product partners to deliver the full strength of Flagstar Commercial & Private Bank to clients and prospects, as appropriate.
• Ensure team members operate within the bank’s risk protocol and framework.
• Identify, assess, monitor, control, report, and mitigate risks in accordance with the Risk Governance Framework and role accountabilities.
• Manage talent functions, including employment, performance evaluations, staff development and training, disciplinary actions, and succession planning.
• Ensure staff comply with compliance and 1LoD requirements.
• Support staff in new client acquisition, loan structuring, deepening relationships, and pricing.
• Perform special projects and additional duties and responsibilities as required.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.
• Travel locally to visit clients and prospects.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation, as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree