Group Director, Program Management
About The Position
At Code and Theory, we thrive at the intersection of creativity and technology. We empower brands by driving seamless execution, transformative solutions, and delivering exceptional client experiences. Through a culture of invention, our teams turn ideas into impact—creating innovative, memorable experiences for clients and their audiences. Program Management is the engine that drives projects and programs forward at Code and Theory. As the cornerstone of our teams, PMs are the glue that binds cross-functional talents, orchestrating every project’s successful delivery. They plan, manage, lead, price, challenge, and innovate to ensure flawless execution while balancing client success with agency business outcomes. We’re looking for a senior operational leader to oversee Project & Program Management while leading a large-scale workflow transformation that enables teams to deliver exceptional work at scale. ABOUT THE ROLE This role combines executive-level Project & Program Management leadership with ownership of a major workflow implementation initiative. You will oversee an assigned PM group, ensuring delivery excellence, team health, and financial rigor, while also designing, implementing, and scaling workflows that improve how work moves across teams, disciplines, and clients. You’ll operate as a senior operational voice within the agency—partnering closely with Finance, Resource Management, discipline leaders, and client teams to drive clarity, efficiency, and sustainable growth.
Responsibilities
- Lead workflow strategy and operational design at scale, owning operating models, delivery frameworks, and standards that improve how work flows from intake through completion across teams and disciplines
- Oversee an assigned Project & Program Management group, maintaining accountability for delivery excellence, portfolio health, risk management, and team sustainability
- Drive adoption and continuous improvement of workflows, partnering with discipline, client, and operations leaders to refine processes, tools, and ways of working as the organization scales
- Provide senior oversight of estimation, scope, and financial management, ensuring forecasting accuracy, budget integrity, and delivery plans align with workflow realities and business goals
- Serve as a senior escalation and change leader, diagnosing systemic issues, guiding mitigation strategies, and leading operational change in response to complexity, growth, or client needs
- Guide staffing, capacity planning, and resource strategy, partnering with Resource Management, Recruiting, and Finance to align skills, roles, and investments with demand
- Develop and enable PM leadership and teams, mentoring managers, leading training initiatives, and ensuring performance and growth plans support scalable operations
- Champion a culture of accountability, collaboration, and learning, strengthening morale while driving adoption of new workflows and operational practices
- Support agency leadership and new business, ensuring proposed workflows, staffing models, scopes, and budgets are realistic, scalable, and aligned to strategy
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
251-500 employees
