Group Director, Operations - Revenue

Walmart • Hoboken, NJ

8d • Onsite

About The Position

Walmart Connect is a key driver of Walmart’s overall growth strategy, powering the closed-loop media business within the world’s largest omnichannel retailer. We offer brands unparalleled opportunities to reach customers at scale—no matter where, how, or when they shop—by leveraging Walmart’s in-store and online data. Through our full-funnel advertising solutions and flexible pricing and buying models, including self-service, Walmart Connect helps suppliers, sellers, and brand advertisers build awareness, engage Walmart customers, and drive measurable outcomes both online and in stores. We believe digital advertising should be targeted and accountable—and we have Walmart’s sales data to prove it. As stewards of Walmart’s brand promise – Save Money. Live Better. – we partner closely with suppliers, sellers, agencies, tech partners, and merchants to connect brands with more than 150 million households. Growth in Walmart Connect fuels growth for our partners, our customers, and Walmart—offering the opportunity to make a meaningful impact. This is a critical new leadership position responsible for the global support infrastructure, data governance, and processes that enable advertisers, agencies, and tech partners to achieve their business goals. You will also support sales, account strategy, insights & optimization, and marketing teams to hit aggressive growth targets. You will lead a high performing US-based team and a robust international team in India, Central & South America, and China ensuring 24/7 customer success and technical support. You will value operational excellence and drive seamless cross-regional collaboration with a customer-first approach. You and your team will work cross-functionally with senior leaders from Product, Global Tech, Sales, Client Services, and Marketing teams to scale the business, guarantee seamless campaign delivery, and focus on service quality through smart technology, operational efficiency, and continuous improvement. You will standardize and scale processes, tools, and systems; drive a process improvement mindset to reduce waste; defend revenue by proactively ensuring operational rigor; and leverage AI to automate workflows.

Requirements

• Demonstrated experience building and leading a high-performing internationally distributed teams
• Strong technical acumen.
• Exceptional communication and collaboration skills.
• Strategic thinker with strong operational judgment and analytical depth.
• Skilled in navigating complexity and driving clarity through data.
• Ability to build strong cross functional partnerships across Walmart Connect and the broader Walmart organization.
• Comfort influencing senior leaders and driving alignment across diverse stakeholders.
• Passion for building scalable, technology-enabled operating models that deliver measurable business impact.
• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 7 years’ experience in operations, project management, or related area OR 9 years’ experience in operations, project management, or related area.
• 5 years’ supervisory experience.

Nice To Haves

• Graduate degree (MBA or Master’s) preferred.
• Advanced experience implementing AI automation and location-based strategies to augment highly scaled operational workflows.
• Deep structural understanding of programmatic media and complex ad serving systems.
• Proven capability to reduce costs, increase efficiency, and drive revenue growth.
• Masters, Masters: Operations Management
• Project Management - Project Management Professional - Certification

Responsibilities

• Mentor and manage a team of revenue operations professionals, including Revenue Operations Scaled Services (offshore / nearshore teams), Enablement & Support (ticket-based service operations), Technical Operations (incubation and solutions), Program Management (strategic programs and launch readiness), Process Mining & Efficiency (internal tools and product prioritization), Revenue Cycle Management (billing operations), and Trust and Safety Operations (Ad Policy Ops, Data Stewardship, Risk Ops).
• Develop and implement the overarching strategy for the revenue operations department to align with company revenue, growth, and efficiency objectives.
• Break down silos between departments to ensure a cohesive customer / advertiser journey.
• Identify inefficiencies in workflows and implement robust quality assurance (QA) systems, troubleshooting procedures, and automation tools.
• Design, implement, and optimize processes and systems to reduce friction and improve productivity.
• Oversee the policy and review process for advertising creatives, identifying potential risks and enforcing our policy with internal teams, advertisers, agencies, and tech partners.
• Lead billing performance; identify accuracy, timeliness, and cost-saving opportunities; and ensure accurate revenue recognition to mitigate financial risk.
• Partner with Product, Global Tech, Sales, Client Services, and Marketing teams to align ad operations with broader business objectives, support new business efforts, and manage client expectations.
• Establish reporting frameworks and dashboards to measure Revenue Operations efficiency, efficacy, and pacing against goals.
• Prepare and present reports on revenue operations to key executives.
• Deliver expected business results while always putting the customer first, consistently apply an omnichannel approach, adopt a "total company" perspective by considering data, customer insights, and different parts of Walmart when developing plans and strategies.
• Build strong and trusting relationships with team members and business partners, work collaboratively and cross-functionally to achieve objectives, and communicate with energy and positivity to motivate, influence, and inspire commitment and action.
• Create a discipline and focus around developing talent, build a strong talent pipeline, foster an environment that allows everyone to bring their best selves to work, empower associates and partners to act in the best interest of the customer and company, and regularly recognize associates' contributions and accomplishments.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager