Group Coordinator Lead

DPDHL • Goodyear, AZ

10d • Onsite

About The Position

DHL Supply Chain is hiring a Group Coordinator Lead for their second shift (Monday - Friday, 2:00 PM - 10:00 PM). This role is responsible for leading and supporting training and development programs, designing and delivering training presentations, and maintaining training programs for WMS-related processes and warehouse operations. The Group Coordinator Lead will also train on site Standard Operating Procedures (SOPs) and customer-facing process documentation, prepare work instructions, conduct new-hire and cross-training, evaluate training effectiveness, and partner with operations leadership on safety, quality, and productivity standards. This position serves as a subject matter expert on warehouse processes, MHE operations, and WMS functionality, providing ongoing coaching and support to associates. Additionally, the role involves assigning work schedules, monitoring associate progress, providing day-to-day direction and guidance to the work group, and managing daily workloads. The role reports directly to the Supervisor.

Requirements

• A minimum of 6 month’s experience operating stand-up material handling equipment is required.
• 6-12 months warehouse experience
• 6-12 months forklift operation experience

Nice To Haves

• Experience operating other material handling equipment such as Order (Cherry) Picker, Sit-down, Clamp, Electric Pallet Jack is also a plus.
• High School Diploma or equivalent, preferred
• Forklift operator certificate or satisfactory completion of a forklift-training program within the first 30 days of employment, preferred

Responsibilities

• Lead and support site in the execution of training and development programs.
• Design, develop, and deliver engaging classroom and operational training presentations.
• Maintain training programs for WMS-related processes and warehouse operations.
• Train on site Standard Operating Procedures (SOPs) and customer-facing process documentation.
• Prepare detailed work instructions for operational functions and system processes.
• Conduct new-hire training, onboarding, and cross-training for associates and temporary staff.
• Evaluate training effectiveness and identify opportunities for continuous improvement.
• Partner with operations leadership to ensure employees are trained on safety, quality, and productivity standards.
• Serve as a subject matter expert on warehouse processes, MHE operations, and WMS functionality.
• Provide ongoing coaching and support to associates to improve performance and operational compliance.
• Assist leadership with special projects and additional operational responsibilities as assigned.
• Assign work schedules.
• Monitor associate progress for the work group they are directing.
• Provide day-to-day direction and guidance to work group.
• Responsible for daily workloads.
• Conduct training for new associates.
• Maintain legible and accurate records or logs.
• Review documents prepared by members of the work group for accuracy and legibility.
• Monitor performance of associates within the work group.
• Open and/or close and secure the building as directed.
• Report unsafe conditions to supervisor if they cannot be self-corrected.
• Communicate work practices, procedures, and methods to associates.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED