Group Coordinator Lead

DPDHL•Salt Lake City, UT

7d•Onsite

About The Position

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. NOW HIRING Customer Service Representative CSR starting at $21.00 per hour Join the #1 logistics company in the world: DHL Supply Chain Our Salt Lake City, UT facility is growing, and we're looking for world-class people like you! We are currently looking for a Customer Service Representative CSR to join our 1st shift team! Role Purpose: Responsible for assigning work schedules, training associates and monitoring associate progress for the work group they are directing. Provides day-to-day direction and guidance to work group. Responsible for daily workloads. Key Accountabilities: Conduct training for new associates. Maintain legible and accurate records or logs. Review documents prepared by members of the work group for accuracy and legibility. Monitor performance of associates within the work group. Open and/or close and secure the building as directed. Report unsafe conditions to supervisor if they cannot be self-corrected. Communicate work practices, procedures, and methods to associates.

Requirements

6-12 months warehouse experience
6-12 months forklift operation experience

Nice To Haves

Previous forklift experience preferred
Must be detail-oriented, and a team player
High School Diploma or equivalent, preferred
Forklift operator certificate or satisfactory completion of a forklift-training program within the first 30 days of employment, preferred

Responsibilities

Serve as the main contact for inbound and outbound customer inquiries
Respond to customer requests via phone, email, and in-person communication
Process orders, returns, and customer complaints promptly and accurately
Utilize all required system applications and screens effectively
Generate, analyze, and apply insights from reports
Conduct pallet audits to ensure inventory and shipment accuracy
Ensure all shipments meet required shipping standards
Complete freight claim reporting and other clerical tasks as needed
Perform additional duties as assigned by management
Keep appropriate records and reports for inventory accuracy.
Comply with all OSHA and MSDS standards.
Verify load accuracy; check the load count, stability, and product damage, report variances as necessary.
Change equipment battery or LP tank and monitor power source as necessary.
Maintain the facility’s equipment and materials in a neat, clean, and orderly fashion.
Assist in physical inventories.
Complete daily inspection of equipment.
Assigning work schedules
Training associates
Monitoring associate progress for the work group they are directing
Provides day-to-day direction and guidance to work group
Responsible for daily workloads
Conduct training for new associates.
Maintain legible and accurate records or logs.
Review documents prepared by members of the work group for accuracy and legibility.
Monitor performance of associates within the work group.
Open and/or close and secure the building as directed.
Report unsafe conditions to supervisor if they cannot be self-corrected.
Communicate work practices, procedures, and methods to associates.