Group Charter (Commercial) Sales Executive

Wheels Up • ,

4d • $85,000 - $95,000 • Onsite

About The Position

Join Our Team at Wheels Up
At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.
And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Requirements

• Experience in operations coordination, logistics, or flight scheduling
• Strong organizational and quality assurance skills
• Excellent communication and problem-solving ability
• Proficiency in managing trip details in CRM or scheduling systems
• Minimum of 3-5 years sales support or customer service-related experience required
• Bachelor’s degree or relevant experience in a high-touch customer service environment

Nice To Haves

• Familiarity with aviation operations, off-fleet charter tools such as Avinode, or logistics systems
• Experience coordinating complex travel or event itineraries
• Ability to anticipate issues and solve problems quickly
• Comfort working cross-functionally and managing time-sensitive operational updates

Responsibilities

• Driving new member acquisition and overseeing the commercial and group charter experience, managing end-to-end group charter solutions on behalf of Wheels Up members and charter customers.
• Sourcing and securing aircraft, flight crews, and third-party vendors while balancing client expectations, operational requirements, and financial objectives.
• Acting as a trusted advisor to clients and internal pods, taking a consultative approach to quoting, aircraft selection, and trip design.
• Identifying and assessing risk factors, surfacing value-driving opportunities, and making informed recommendations that align with client priorities.
• Managing a diverse portfolio of clients, maintaining strong market awareness, and overseeing all aspects of charter execution.
• Collaborating with Supplier Relations to source solutions and onboard new, high-quality operators, ensuring a competitive and reliable supply network.
• Identifying, qualifying, and converting prospective members through outreach, lead follow-up, and qualification of strong opportunities.
• Sourcing, evaluating, and securing the most appropriate aircraft, crew, and vendors based on client needs, pricing dynamics, availability, and market conditions.
• Leading new client acquisition by identifying the appropriate membership and travel solutions aligned to client needs and usage patterns.
• Leading pricing strategy and negotiations with both clients and suppliers to optimize competitiveness and margin.
• Drafting, negotiating, and executing charter agreements with clients, ensuring clarity, accuracy, and alignment with company policies.
• Negotiating and executing supplier contracts, clearly defining pricing, terms, and operational requirements.
• Coordinating and securing client payments (deposits and final balances) in accordance with agreed terms.
• Arranging and managing supplier payments in alignment with contractual obligations and internal financial controls.
• Partnering with Supplier Relations to identify, vet, and onboard new operators to expand and strengthen the supply network.
• Building and presenting a clear operational plan for each trip, outlining logistics, options, and key considerations.
• Identifying potential operational and commercial risks, proactively communicating them, and recommending appropriate solutions.
• Overseeing end-to-end trip execution, ensuring all flights meet domestic and international regulatory requirements.
• Maintaining accurate records of all bookings, updates, and trip closures while ensuring proper margin realization.
• Serving as the primary point of contact for clients, managing bookings, inquiries, and ongoing charter activity.
• Acting as a consultative advisor by identifying value, presenting options, and recommending tailored solutions aligned with client goals.
• Proactively resolving client concerns and navigating operational challenges with professionalism and urgency.
• Partnering closely with Sales and Service teams to strengthen relationships and enhance the overall client experience.
• Conducting client meetings, sales calls, and in-person visits to support relationship growth and retention.
• Delivering consistent after-sales support and maintaining organized client documentation.
• Analyzing market trends, competitor positioning, and pricing tolerance to deliver timely, strategic, and competitive quotes.
• Identifying value levers within each opportunity to optimize margin while maintaining a strong client offering.
• Actively managing and growing an existing book of business while generating and converting new opportunities.
• Maintaining discipline around pipeline management, CRM accuracy, and reporting.
• Ensuring rapid response times for all client inquiries and opportunities.
• Contributing to achieving individual and team revenue targets.
• Collaborating with EVPs, Directors, FSMs, Supplier Relations, and operational teams to drive pod performance and client satisfaction.
• Ensuring full adherence to company policies, procedures, and operational standards.
• Providing support outside standard business hours when required, including managing time-sensitive or high-pressure situations.

Benefits

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level