Group and Reservations Coordinator
About The Position
The Millennium Hotel Knickerbocker Chicago is seeking a Group and Reservations Coordinator to join their team. This role is integral to delivering an exceptional guest experience and contributing to a high-performing team environment. The ideal candidate will have a passion for hospitality, take ownership, and be committed to continuous improvement and results. The Group & Reservations Coordinator will play a key role in delivering seamless guest experiences by ensuring all group and individual reservations are accurate, organized, and efficiently managed. Attention to detail and collaboration with Sales, Revenue Management, and Front Office teams will help maximize occupancy while providing exceptional service. The hotel blends classic charm with modern comfort, offering a sophisticated yet approachable experience for both business and leisure travelers. As part of Millennium Hotels & Resorts, a global hospitality leader, the hotel is backed by a legacy of quality, consistency, and service excellence.
Requirements
- 2 + years of hotel reservations or front office experience
- Previous experience with Opera PMS (Opera Cloud or Opera v5 preferred)
- Knowledge of group housing, room blocks, billing, routing and reservations processes
- Passion for hospitality and delivering exceptional service
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Solutions-oriented mindset with attention to detail
- High school diploma or equivalent required
Nice To Haves
- Opera Cloud or Opera v5 preferred
Responsibilities
- Manage group blocks, rooming lists, and Posting Master (PM) accounts in Opera PMS
- Process, update, and maintain group and individual reservations with accuracy
- Coordinate billing, routing instructions, deposits, and payment arrangements
- Monitor group pickup, cutoff dates, and room availability while partnering with Sales and Revenue
- Handle FIT, OTA, day-use, and promotional reservations
- Assist guests and internal teams with reservations inquiries and support Front Office operations as needed
- Ensure smooth, efficient operations aligned with brand standards
- Identify opportunities for innovation and continuous improvement
- Deliver consistent, high-quality results in a fast-paced environment
- Deliver exceptional service rooted in passion for hospitality
- Anticipate needs and respond with a solutions-first mindset
- Create memorable, personalized experiences for every guest
- Work collaboratively across teams to achieve shared goals
- Communicate effectively and contribute to a positive work environment
- Support a culture of respect, energy, and accountability
- Follow all company policies, safety standards, and procedures
- Maintain accuracy in processes, reporting, and documentation
- Uphold a culture of accountability and operational excellence
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
