Group Air Operations Specialist - Sabre

Direct Travel•Remote,

16h•Hybrid

About The Position

Creative Group is a global event experience agency that combines strategy, data, insights and creativity to design and deliver immersive events and campaigns that inspire, reward, and connect people and brands. Typical services include: Experience Strategy, Creative & Design, Production & Logistics, Audience Engagement, and Data & Insights. Our Vision is Reimagining how the world connects and our Mission is Uniting people and brands with creative heart. Our Values are Be the Spark (Innovation), Own Your Impact (Integrity & Accountability), Lift as You Climb (Collaboration & Kindness), and Deliver with Purpose (Customer-Centricity & Sustainability). Together we’re BOLD – building a culture of innovation, excellence, and shared success.

Requirements

An Associates/Two-year College Degree or a combination of education and work experience required.
Minimum of 3-5 years’ experience working in the meetings and incentives industry, specifically coordinating group air travel arrangements.
Firm knowledge of GDS system required; previous experience with SABRE is strongly preferred.
Must be proficient in Microsoft Office365 Suite products, specifically Outlook, Word, Excel, Team, OneDrive, and SharePoint.
Knowledge of Cvent systems is an asset and must be able to learn CE3 (a proprietary Creative Group system).
Models behavior that reflects our organization’s Vision and Values.
Must possess excellent interpersonal skills to be able to work cross-functionally, develop strong and positive internal and external relationships, and to deliver superior customer service derived from a spirit to help and serve others.
Models a positive, solution-based approach and be flexible and open to change to be adaptable to program participants and other team members.
Must be able to work autonomously, while thriving in a team environment.
Must possess strong verbal and written communication skills to convey and express thoughts and ideas and to write emails with a professional tone. Strong English written and oral communication skills required for all Agents. For bilingual agents, strong English and French or English and Spanish communication skills both written and oral are required.
Must be organized to be able to work on multiple projects and tasks, in various phases, simultaneously, meet deadlines and prioritize.
Must be detailed oriented to be able to meet client’s and participants’ needs.
Must be an active and discerning listener to identify participants’ needs.
Must be able to maintain confidentiality as required.

Nice To Haves

Previous experience with SABRE is strongly preferred.
Knowledge of Cvent systems is an asset

Responsibilities

Provides the highest quality of customer service to participants.
Follow all Creative Group Standard Operating procedures for group travel.
Initiates preliminary air option to attendee for approval and does not ticket without consent.
Confirms the most logical flight itinerary based on event parameters, best schedule, block space, and participant preference.
Confirms best fares for group travel by utilizing the most applicable airfares, negotiated group blocks, and corporate discounts applicable to assigned program.
Adheres to turn around time parameters for each client based on volume and destination.
Responsible for managing and ticketing group Air Blocks in compliance with airline rules and regulations.
Mentor new team members.
Consistently demonstrate and model service excellence and care for clients, sharing best practices with team members and exploring process efficiencies to improve customer and attendee experience.
Manages the overall program air budget throughout program planning and financial reconciliation post program.
Ensures all Attendee PNR’s comply with Creative Group/ DT policy and process.
Confirms personal air travel extensions for attendees and follows process for split bill to properly charge the participant and the program.
Invoices online transactions charged to the corporate credit card, or participant in Sabre.
Utilizes QC to complete ticketing, exchange, seat fee, or personal payment transactions.
Manages the email process of sending participants’ electronic tickets in Sabre and via Direct2U.
Participates and provides ongoing air expertise in operational meetings when necessary.
Is available for “On Call”/Flight Assistance during main group travel dates to assist all participants if contracted to do so by client. This may include evenings and weekends.
Monitors flights and communicates with on-site travel staff of any arrival and departure issues during standard business hours, for all assigned programs.
Performs other duties as assigned