Group Accounts Representative

Delta Dental Of Missouri • Saint Louis, MO

9d • Hybrid

About The Position

The Group Accounts Representative is responsible for the accurate setup, maintenance, and ongoing administration of group accounts within the system, including eligibility, rating, billing configuration, and web access. This role ensures a seamless onboarding experience by troubleshooting and resolving issues related to initial electronic data files and system setup. This position plays a critical role in maintaining financial accuracy by monitoring and reconciling client account balances, ensuring billing integrity, and supporting consistent revenue cycle performance. As a client-facing representative, this role serves as a key point of contact for resolving eligibility, billing, and payment-related inquiries, delivering timely, professional, and solution-oriented service.

Requirements

• High School diploma or equivalent required.
• Minimum of 3 years’ experience in the health benefits arena, preferably in operations, receivables, or reconciliation processes.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Advanced problem-solving and decision-making abilities.
• Exceptional verbal and written communication skills.
• Ability to collaborate effectively with customers, colleagues, and leadership at all levels.

Responsibilities

• Establishes and maintains groups information including the setup for eligibility, rates, billing standards and web access.
• Troubleshoots issues with electronic eligibility files.
• Supplies groups with timely and accurate ID cards.
• Communicates with clients regarding account balances, ID cards, eligibility questions and other file issues.
• Monitors and reconciles account balances to ensure accuracy and payment on accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED